Creekside Center for Rehabilitation and Healing
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 279 Google reviews
Watch Creekside Center for Rehabilitation and Healing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces serious, recurring complaints regarding medication management and responsiveness to patient needs. If you consider this facility, we strongly recommend visiting unannounced on a weekend to observe staffing levels and asking for a specific plan on how they handle medication administration and emergency communication.
Google Reviews
Google Reviews
279 reviews on Google“Creekside Center for Rehabilitation and Healing presents a highly polarized experience for families. While many reviewers praise the physical therapy department and specific staff members for their dedication and professionalism, a significant number of families report severe concerns regarding neglect, medication errors, and poor communication. Potential visitors should be aware that while the facility is often described as clean and welcoming, there are recurring, serious allegations regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained facility environment
- Attentive and compassionate individual staff members
- Strong security and check-in protocols
Concerns
- Significant delays in responding to call buttons and patient needs (mentioned by 12 reviewers)
- Medication management errors and delays (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Inadequate staffing levels, particularly on weekends and nights (mentioned by 7 reviewers)
- Poor quality or cold food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2I noticed the management is very active in responding to feedback from families; how does the facility use resident and family input to make improvements?
- 3What specific protocols are in place to ensure call buttons are answered promptly, especially during the night shifts or on weekends?
- 4Can you walk us through your process for medication administration to ensure everything is handled accurately and on schedule?
- 5What is the plan for communicating important updates or changes in a resident's condition to family members, particularly if we have trouble reaching the office by phone?
- 6What are some of the favorite daily activities or social events that help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The PT dept has nothing in it !! My knee was so swollen and painful that it was the size of a honeydew melon where my knee should have been and should have been taken to the hospital long before I was !”
“My dad went 8 days with no shower, I found him multiple days laying in soiled bottom and TOP sheets, they took him off of his dementia meds without his doctors authorization, the list is ENDLESS!”
“The staff from the top down (Amanda & Dr Adderly and Mo (i only met her once but she was amazing) were so helpful in getting her the medication she needed when she needed it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2023 that revealed deficiencies in resident rights and care planning, though all issues were reportedly corrected. The facility shows recurring problems with fire safety systems, building maintenance, and daily care assistance across multiple surveys from 2018-2023. While deficiencies appear to be addressed when identified, the pattern of repeated violations in safety systems and the recent complaint-triggered survey raise concerns about sustained compliance.
Jul 12, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 12, 2023Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 1, 2019Routine11
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 16, 2018Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Creekside Center for Rehabilitation and Healing
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 12 of 34
Ownership & Management
Owners
Madison Ventures Tn LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit creeksidecenterrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Life Care Center of Old Hickory Village
3.8 miNursing Home · Old Hickory, TN
Alta Heights Post Acute
3.9 miNursing Home · Goodlettsville, TN
Whites Creek Wellness and Rehabilitation Center
4.3 miNursing Home · Whites Creek, TN
Heartland
5.6 miNursing Home · Nashville, TN
The Mckendree Post Acute & Rehabilitation
7.1 miNursing Home · Hermitage, TN
Trevecca Center for Rehabilitation and Healing LLC
7.6 miNursing Home · Nashville, TN