Trevecca Center for Rehabilitation and Healing LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 224 Google reviews
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What this means for your family
This facility has a highly regarded rehabilitation therapy team that has helped many patients recover, but families must be vigilant regarding basic daily care. We strongly recommend that you visit frequently and unannounced, specifically checking on call-light response times and medication administration, as these are the most frequently cited areas of concern.
Google Reviews
Google Reviews
224 reviews on Google“Trevecca Center for Rehabilitation and Healing receives highly polarized feedback, with many families praising the facility's cleanliness, security measures, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report critical failures in basic care, including long response times for call lights, poor hygiene, inadequate medication management, and substandard food quality. Families should be aware that while some patients have positive rehabilitation outcomes, there are recurring reports of neglect and staffing shortages that impact patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained, and secure facility environment
- Friendly and attentive individual staff members
- Efficient and thorough visitor check-in process
Concerns
- Extremely slow response times to call lights and patient needs (mentioned by 12 reviewers)
- Poor quality, unhealthy, or late food service (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Inadequate staffing levels, particularly at night (mentioned by 7 reviewers)
- Hygiene issues, including soiled linens and lack of personal grooming (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the physical and occupational therapy teams being such a highlight here, how do you ensure that progress carries over into the daily care and assistance residents receive?
- 3Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly, especially during the evening and night shifts?
- 4I understand that medication management is a high priority; could you walk me through your process for ensuring accuracy and preventing delays in administering daily prescriptions?
- 5What steps are being taken to improve the consistency and nutritional quality of the dining experience to ensure residents are satisfied with their meals?
- 6How do you maintain your high standards for cleanliness and personal grooming, particularly when it comes to the timely changing of linens and daily hygiene support?
Personalized based on this facility's data
Key Review Excerpts
“The therapy division is excellent. The nursing staff is trash! My sister called me every other day or so for me to call the facility. She was made to wait 1 to 1 1/2 hours just to use the bathroom.”
“The administration promotes failure by allowing the staff to be largely run by temporary staff. The turnover rate is wildly high and most nurses and staff are temp workers. There is no knowledge of patients or procedure.”
“The therapists, nurses, techs even down to the cleaning staff are absolutely amazing. Everyone is always smiling and helpful. If we had any questions what so ever, we could call and speak with a nurse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 31 deficiencies across three surveys, with families filing at least one complaint that triggered an inspection related to care planning. The most recurring issues involve fire safety systems, resident care quality, and food service. While all deficiencies show correction dates, the pattern suggests ongoing operational challenges, particularly with fire safety compliance appearing across multiple surveys, warranting careful consideration before choosing this facility.
Jun 21, 2023Routine13
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 21, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 10, 2019Routine10
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Mar 14, 2018Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Jun 21, 2023
$3,728
Fine
Jun 21, 2023
$5,597
Ownership & Operations
Who Operates This Facility
Trevecca Center for Rehabilitation and Healing LLC
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 10 of 34
Ownership & Management
Owners
Trevecca Ventures Tn LLC
Owner · Organization
Einhorn, Neal
Owner (parent company)
Friedman, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
224 reviews from families & visitors
Official Website
Visit treveccacenterrehab.com
Medicare data downloads
Original nursing home datasets
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