Nashville Center for Rehabilitation and Healing Ll
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 250 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High staff turnover (65%)
- High RN turnover (62%)
Above average in TN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility's rehabilitation and therapy team is highly regarded and often cited as a reason for successful recovery. However, the recurring reports of neglect, slow response times, and poor communication are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and hygiene.
Google Reviews
Google Reviews
250 reviews on Google“Nashville Center for Rehabilitation and Healing receives highly polarized feedback, with many families praising the facility's cleanliness, friendly front-desk staff, and effective rehabilitation programs. However, a significant number of critical reviews highlight severe concerns regarding neglect, understaffing, poor hygiene, and unresponsive communication. Families should be aware that while many report positive experiences, there is a recurring pattern of complaints regarding basic patient care and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Clean and well-maintained facility environment
- Welcoming and professional front-desk staff
- Supportive and attentive nursing staff (in select cases)
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 12 reviewers)
- Unresponsive staff and slow call-light response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 6 reviewers)
- Inconsistent medication management (mentioned by 4 reviewers)
- Cold or poor quality food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve daily care and communication with families?
- 2Given the importance of hygiene and comfort, what is your specific process for ensuring linens are changed promptly and residents receive regular assistance with bathing?
- 3What is the current policy or system in place to ensure that call lights are answered quickly, especially during shift changes or overnight hours?
- 4Since therapy is a known strength here, how do you coordinate between the therapy team and the nursing staff to ensure a resident's progress is consistent throughout the day?
- 5How do you manage the medication administration process to ensure accuracy and consistency for residents with complex health needs?
- 6What steps are you taking to address the recent CMS health inspection findings to ensure a higher standard of care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My family member had a great experience here. Great activities and rehabilitation team. Got so strong he could live by himself again!”
“The nursing staff and the technicians were excellent, but that is the only good I can say about the facility. The hallway upstairs constantly smells like human waste, my mother spent hours in soiled diapers every day, she would press the call button and nobody would come.”
“The therapy team are great, clean facility, some of the nurses are so kind and compassionate and some of the techs are great. The A.D.O.N. is one of the kindest ,most caring ladies I ever met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, with persistent issues in care planning and assessment, fire safety systems, and building maintenance appearing in all three inspections from 2018 to 2023. While all violations have been corrected according to federal records, the pattern of repeated deficiencies in core areas like resident assessment, sprinkler system maintenance, and electrical safety suggests ongoing operational challenges that families should discuss during visits.
Mar 16, 2023Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide large enough exits.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 24, 2019Routine9
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 11, 2018Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Nashville Center for Rehabilitation and Healing Ll
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 23 of 34
Ownership & Management
Owners
Nashville Ventures Tn LLC
Owner · Organization
Einhorn, Neal
Owner (parent company)
Friedman, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
250 reviews from families & visitors
Official Website
Visit nashvillecenterrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Trevecca Center for Rehabilitation and Healing LLC
1.6 miNursing Home · Nashville, TN
The Health Center at Richland Place
2.0 miNursing Home · Nashville, TN
Advanced Health Care of Nashville
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Green Hills Center for Rehabilitation and Healing
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Woodcrest at Blakeford
3.6 miNursing Home · Nashville, TN
Eaton Creek Post Acute
6.6 miNursing Home · Nashville, TN