Alta Heights Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 116 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High staff turnover (67%)
- High RN turnover (69%)
Below average in TN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the rehab therapy team is frequently praised for helping patients regain mobility, the facility has a pattern of serious safety and communication failures. If you choose this facility, ensure you have a clear, direct line of communication with a specific nurse and visit frequently to monitor your loved one's care and medication adherence.
Google Reviews
Google Reviews
116 reviews on Google“Alta Heights Post Acute presents a highly polarized experience for families, with reviews split between praise for the rehab therapy team and severe allegations of neglect. While many visitors appreciate the clean environment and friendly staff, multiple families have reported critical failures in communication, medication management, and basic patient hygiene. Prospective families should be aware of the recurring reports regarding unresponsiveness to medical emergencies and administrative difficulties.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehab and physical therapy team
- Clean and well-maintained facility environment
- Many staff members described as friendly and attentive
Concerns
- Severe neglect and lack of responsiveness to medical needs (mentioned by 9 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 6 reviewers)
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Personal belongings and clothing frequently lost or stolen (mentioned by 3 reviewers)
- Understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehab and physical therapy team receives great feedback; how do you integrate their work with the daily nursing care to ensure consistent progress for residents?
- 2Given that medication management is a top priority for our family, could you walk us through the specific protocols and double-check systems you have in place to prevent missed doses?
- 3We appreciate that you actively respond to feedback online; what is your formal process for keeping families updated when a resident has a change in condition or a medical concern arises?
- 4With the current staffing levels, what is the average response time for a call light, and how do you ensure that residents receive timely assistance during peak hours?
- 5We understand that keeping track of personal items can be a challenge in a facility of 90 residents; what steps do you take to label and secure a resident’s clothing and belongings?
- 6Beyond the physical therapy sessions, what does a typical social or activity-based day look like for a resident to ensure they stay engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My Son is there for rehab on his knee. He is very pleased of the staff he has. Physical therapy has got his knee bending and he’s up walking.”
“The level of care is from the nursing staff is great at this facility, but the administrative staff's communication skills are 1-star.”
“The facility was tremendously understaffed with some days only having 1 nurse running the entire facility. His medication was often forgotten and food was considered optional on some days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alta Heights Post Acute shows ongoing operational challenges with 32 deficiencies across two surveys, including recent complaints from families regarding abuse reporting and accident prevention. The facility has persistent issues with medication management, fire safety systems, and care planning that recur across both 2019 and 2025 inspections. While all deficiencies show correction dates, the pattern suggests systemic problems that families should carefully consider before choosing this facility.
Feb 27, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 19, 2019Routine10
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Alta Heights Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 180 of 260
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit altaheightspa.com
Medicare data downloads
Original nursing home datasets
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