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Nursing HomeMedicaid

Eaton Creek Post Acute

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

4343 Ashland City Highway, Northwest Nashville · Nashville, TN 37218124 bedsLicensed & Active
Google rating
4.2/5

based on 162 Google reviews

5
4
3
2
1
Eaton Creek Post Acute Nursing Home in Nashville, TN — Street View
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What this means for your family

While the facility has a strong rehab team and some highly dedicated individual nurses, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend daily, unannounced visits to ensure your loved one's basic needs are being met and to maintain visibility with the staff.

Google Reviews

Google Reviews

162 reviews on Google
Eaton Creek Post Acute (formerly AHC Cumberland) receives highly polarized feedback, with a significant divide between glowing praise for specific staff members and severe allegations of neglect. While many families commend the therapy department and specific nurses for their compassion, others report critical failures including poor hygiene, slow response times, and instances of physical abuse or theft. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming safety concerns raised by others.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly regarded rehab and therapy department
  • Specific nursing staff praised for compassion
  • Helpful and professional social services
  • Clean and well-maintained facility environment

Concerns

  • Neglect and poor hygiene (residents left in waste, unbathed) (mentioned by 7 reviewers)
  • Understaffing and slow response to call lights (mentioned by 6 reviewers)
  • Allegations of physical abuse or mistreatment (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(3)'21(13)'23(17)'25(78)'26(20)

Distribution · 167 analyzed

5
131
4
3
3
2
2
4
1
27
48 reviews posted between Jun 9, 2025Jun 13, 2025 · 47 were 5-star
14 reviews posted between Jun 22, 2025Jun 28, 2025 · 14 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your rehab and therapy department; could you tell us more about how the therapists work with residents to regain their independence?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during busy shifts or overnight?
  • 3What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 4Since we want to make sure our loved one stays comfortable and clean, how does the staff manage daily hygiene and incontinence care routines?
  • 5How do you ensure that family members can easily reach the right staff member or social worker if we have a question or an update?
  • 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff and I had a couple of hiccups, CNAs as well. But just a couple of rotten apples. The wound care nurse is by far AMAZING!

Rehab patient · 2025★★★★★

My dad has only been there a bout three-4 weeks since a long stay at Vanderbilt. Everyone had treated him with kindness and compassion. Food is like anyplace in a facility, some days he complains, other days he loves it.

Long-term resident's family · 2025★★★★★

My mother’s breathing was off, and I specifically asked the night nurse, Sharon to check on her. She failed to do so. Her response was careless she said, “I just left out of there”.

Long-term resident's family · 2025☆☆☆☆
Source: 162 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
71%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility37.9%
Worse than Avg
Here
37.9%
US
93.4%
TN
89.5%
Davidson
79.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.9%
Worse than Avg
Here
52.9%
US
12.1%
TN
12.9%
Davidson
13.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
15.3%
TN
18.5%
Davidson
21.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
14.4%
TN
14.6%
Davidson
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.4%
TN
16.9%
Davidson
12.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.7%
Mixed vs Avgs
Here
30.7%
US
19.5%
TN
31.9%
Davidson
23.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
81.8%
TN
79.4%
Davidson
71.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility37.7%
Worse than Avg
Here
37.7%
US
79.7%
TN
79.8%
Davidson
68.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Davidson
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
4penalties
27 complaint-triggered
$122,242 in fines

Eaton Creek Post Acute has a concerning pattern of complaint-driven deficiencies, with families filing reports that led to 27 of 56 total violations across five surveys. Key problem areas include resident abuse protection, accident prevention, and nursing staffing levels, with some issues persisting across multiple inspections despite reported corrections. The facility's repeated struggles with safety oversight and administration quality raise serious concerns about resident protection.

Feb 6, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 7, 2024Complaint
17
0600Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0609Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0692Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Aug 30, 2023Complaint
9
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Immediate jeopardy · IsolatedResolved (past non-compliance)

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 30, 2023Routine
13
0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 21, 2019Routine
13
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0922Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Apr 25, 2018Routine
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Feb 6, 2025

$15,512

Fine

Nov 7, 2024

$95,384

Payment Denial

Nov 7, 2024

25-day denial

Fine

Aug 30, 2023

$11,346

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eaton Creek Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Ownership & Management

Key personnel

Branch Banking & Trust Company5% or Greater Security InterestTruist Bank5% or Greater Security InterestCollins, MillardManaging Control - Governing BodyMiller, GinaManaging Control - Governing BodyPerkins, ToniManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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