Whitehall of Deerfield
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 102 Google reviews
Watch Whitehall of Deerfield
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Whitehall of Deerfield is an excellent choice for intensive physical and occupational therapy, with many families reporting successful recovery outcomes. However, families should be prepared to be highly involved in their loved one's daily care, as multiple reviewers have noted slow response times and inconsistent communication from the administrative and nursing staff.
Google Reviews
Google Reviews
102 reviews on Google“Whitehall of Deerfield is widely praised for its exceptional physical and occupational therapy programs, which many families credit for their loved ones' successful recoveries. However, the facility faces consistent criticism regarding its dated, institutional atmosphere and significant concerns about administrative responsiveness and nursing staff attentiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Compassionate and skilled nursing staff
- Effective post-surgical rehabilitation
- Clean and well-maintained environment
Concerns
- Slow response times to call lights and patient needs (mentioned by 8 reviewers)
- Unprofessional or rude administrative/front desk staff (mentioned by 6 reviewers)
- Dated, dark, and institutional facility aesthetics (mentioned by 5 reviewers)
- Inconsistent medication management or communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
- 2I noticed that response times to call lights can sometimes be a challenge; what is your current process for monitoring and ensuring timely assistance for residents?
- 3With 11 recent state violations, could you walk me through the specific steps the leadership team has taken to address these findings and improve oversight?
- 4Medication management is a top priority for our family; what safeguards and communication protocols do you have in place to ensure accuracy and consistency?
- 5I see that the facility has been open to engaging with feedback online; how does your administrative team use that input to foster a more welcoming and responsive environment for families?
- 6While the facility is well-maintained, some areas feel a bit institutional; what opportunities are there for residents to personalize their living spaces to make them feel more like home?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy teams were outstanding and truly helped her regain her strength and confidence. The facility was also exceptionally clean and well maintained, which gave our family great peace of mind.”
“I’m giving 5 stars ONLY TO THE PHYSICAL & OCCUPATIONAL THERAPISTS, NURSES & CNA’s!!!! They are truly THE BEST and I can’t thank them enough for all they did for me!! On a much different note - this facility has not changed at all in at least 40 years or more.”
“The therapists and nurses are generally attentive and appear to be genuinely focused on helping their patients. The CNAs are likely to pester your loved one daily for a home-health job. The truly appallingly aspect of my family's experience is the administration.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues with families filing complaints about abuse reporting and safety supervision, with 6 complaint-triggered investigations over the review period. The most persistent problems involve emergency preparedness, infection control, and medication management, with deficiencies appearing repeatedly across multiple surveys. While all violations show correction dates, the pattern of recurring issues in key safety areas and ongoing family complaints suggests potential challenges in maintaining consistent care standards that families should carefully consider.
Jan 20, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 23, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 30, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Whitehall of Deerfield
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 53 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Rajchenbach 2015 Family Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit whitehallofdeerfield.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Elevate Care Northbrook
2.2 miNursing Home · Northbrook, IL
Northbrook Health and Rehab
2.3 miNursing Home · Northbrook, IL
Elevate Care Riverwoods
4.0 miNursing Home · Riverwoods, IL
Glenview Terrace
5.2 miNursing Home · Glenview, IL
Addolorata Villa
5.2 miNursing Home · Wheeling, IL
VI at the Glen
5.4 miNursing Home · Glenview, IL