Aliya of Highwood
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families should be vigilant regarding nursing responsiveness; we recommend asking specifically about current staffing ratios and how the facility handles call-button response times during evening and weekend shifts.
Google Reviews
Google Reviews
53 reviews on Google“Aliya of Highwood receives highly polarized feedback, with many families praising the facility for successful physical therapy outcomes and helpful administrative staff. However, significant concerns persist regarding inconsistent nursing responsiveness, slow call-button response times, and occasional lapses in basic patient care. Families should be aware that while many report excellent recovery experiences, others describe a facility that struggles with staffing levels and communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and communicative admissions team
- Clean and well-maintained facility
- Compassionate individual nursing staff
Concerns
- Slow response times to call buttons and patient requests (mentioned by 5 reviewers)
- Understaffing leading to delays in basic hygiene and care (mentioned by 4 reviewers)
- Poor communication from management and front desk staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, how does your team prioritize and manage response times when multiple residents press their call buttons simultaneously?
- 2I noticed your admissions team is highly regarded for their communication; how do you ensure that same level of transparency and responsiveness continues between management and families once a resident has moved in?
- 3With medication management being a critical part of daily care, could you walk me through your process for ensuring accuracy and timely administration for new residents?
- 4I see that your physical and occupational therapy programs are a standout feature; how are these integrated into the daily routine to help residents maintain their independence?
- 5What specific protocols are in place to ensure that basic hygiene and personal care needs are met consistently, even during your busiest shifts?
- 6I appreciate that you actively engage with feedback online; how do you use input from families to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“After 3 months of doing rehab, I'm on my feet able to walk independently. Special thank you to the wound care team who helped me heal- Marilyn, Natty and Arlette.”
“My mom has been living at Aliya of Highwood for 6 month now since she can no longer live on her own and requires more care... Her Nurse's, Natti & Ade have been so wonderful & take great care of my mom & always greet her with a smile.”
“He had to call to even get his daily meds which took 3 hours to bring him. He signed him self out due to the lack of c”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 41 deficiencies over 14 surveys, including multiple family complaints about resident care and safety. The most recurring issues involve resident rights violations, medication management problems, and fire safety deficiencies. Families have filed complaints about pressure ulcer care, abuse response, and infection control practices, with these care quality problems persisting across multiple years despite reported corrections.
Jan 14, 2026Routine11
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Sep 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Aliya of Highwood
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Aliya Gb Holdings LLC
Owner · Organization
Aliya Gb Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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