Elevate Care Northbrook
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 215 Google reviews
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What this means for your family
This facility is known for its dedicated and compassionate nursing and therapy staff, which many families appreciate. However, you must be diligent regarding cleanliness and communication; we strongly recommend touring the specific floor where your loved one will reside and asking for a clear point of contact for status updates.
Google Reviews
Google Reviews
215 reviews on Google“Elevate Care Northbrook receives polarized feedback, with many families praising the compassionate, attentive nursing staff and effective rehabilitation services. However, significant concerns persist regarding the facility's aging infrastructure, cleanliness in specific wings, and inconsistent administrative follow-through. While some residents report excellent care, others describe serious issues with understaffing, poor hygiene, and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Supportive and responsive social services team
- Proactive management in specific care areas
Concerns
- Facility cleanliness and hygiene issues (odors, dirty rooms) (mentioned by 9 reviewers)
- Understaffing and slow response times to call lights (mentioned by 6 reviewers)
- Aging infrastructure and outdated equipment (mentioned by 5 reviewers)
- Inconsistent communication and lack of administrative follow-through (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the size of the facility, what is your current process for ensuring call lights are answered promptly during peak shifts?
- 3We’ve read some concerns regarding the building's age; are there any current renovation plans or specific protocols in place to maintain high standards of cleanliness and hygiene in resident rooms?
- 4How does your therapy team coordinate with nursing staff to ensure residents are getting consistent support for their physical and occupational goals?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 298 residents?
- 6With the current health inspection ratings in mind, could you walk me through your internal quality assurance process for monitoring medication management and resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Elevate Care Northbrook are truly exceptional - they treat every resident with such warmth, kindness, and genuine care, making it feel like a loving family environment.”
“The facility may be outdated, but the care provided is outstanding. I truly believe the staff—and those managing this building—don’t get the recognition they deserve.”
“The first floor is clean but when you go to 2nd and 3rd floor it is disgusting! How can is this acceptable. I would never leave my love one here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaints against this facility, triggering significant deficiencies in safety supervision, medication management, and care quality. Recent issues include failure to protect residents from abuse and accidents, with recurring problems in medication errors and wound care supervision. While the facility has corrected each violation, the pattern of serious complaints about resident safety and care standards warrants careful consideration during visits.
Oct 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 14, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 10, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
Aug 1, 2025
$201,725
Payment Denial
Aug 1, 2025
12-day denial
Ownership & Operations
Who Operates This Facility
Elevate Care Northbrook
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 12
Ownership & Management
Owners
Meystel, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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