Northbrook Health and Rehab
Strong Medicare quality ratings; families often praise proactive and helpful social services team. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
The Grove of Northbrook has a dedicated social services and nursing team that many families rely on for proactive care. However, because multiple reviewers have reported serious concerns regarding facility cleanliness and response times, we strongly recommend an unannounced tour to inspect the specific wing where your loved one would reside.
Google Reviews
Google Reviews
48 reviews on Google“The Grove of Northbrook receives highly polarized reviews, with many families praising the dedicated nursing staff and proactive social services, while others report severe concerns regarding cleanliness and neglect. Potential residents and their families should be aware of the stark contrast between positive experiences involving rehab and long-term care and reports of unsanitary conditions and poor response times.”
Quality Themes
Tap a score for detailsStrengths
- Proactive and helpful social services team
- Attentive and compassionate nursing staff
- Effective physical therapy and rehab programs
- Consistent communication with family members
Concerns
- Unsanitary facility conditions (urine odors, blood on walls, rotted window sills) (mentioned by 5 reviewers)
- Slow or non-existent response to call lights and basic needs (mentioned by 3 reviewers)
- Poor food quality and delayed meal service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to family feedback; how does the management team use resident and family input to improve daily operations?
- 2What specific protocols do you have in place to ensure the facility remains impeccably clean and well-maintained, especially in the common areas?
- 3With the high clinical ratings you have, how do the nurses ensure that call lights are answered promptly and that basic needs are met during busy shifts?
- 4Could you tell me more about the meal service, including how you ensure food is served fresh, on time, and with high quality?
- 5How does the physical therapy team work with the nursing staff to coordinate a resident's rehabilitation goals?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff, including outstanding people like Laura Sanchez, the Director of Social Services, reflect the Grove's constant focus on its residents.”
“I had to pick up my dad at 3am because the conditions were so bad. Please please please whatever you do put your loved one somewhere else.”
“Monica the Social worker there helped me getting the rent paid. So I had some place to go home to. She went out of her way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring fire safety and building maintenance issues across multiple surveys, with families filing complaints that triggered investigations into accident prevention and abuse protection. The most persistent problems involve fire safety systems (sprinkler systems, smoke barriers, alarms), building safety (exits, electrical systems), and resident care quality including wound care and medication management. While all deficiencies show correction dates, the pattern of repeated fire safety violations across four surveys suggests ongoing maintenance challenges that families should discuss during visits.
Jun 26, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Mar 29, 2024Routine13
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Oct 27, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 26, 2023Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Oct 27, 2023
$10,059
Ownership & Operations
Who Operates This Facility
Northbrook Health and Rehab
for profit
Ownership & Management
Owners
Rebel, Igor
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit groveofnorthbrook.com
Medicare data downloads
Original nursing home datasets
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