Nursing HomeMedicaid Medicare 5-star

Brandel Health and Rehab

Strong Medicare quality ratings; public reviewers often praise attentive and caring nursing staff. Still worth an in-person visit.

2155 Pfingsten Road, Techny · Northbrook, IL 60062|102 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 35 Google reviews

(847) 480-6350 Directions Website

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What this means for your family

Brandel Health and Rehab has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and caring nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

65 public Google reviews available

Brandel Health and Rehab is frequently praised for its attentive nursing staff, clean environment, and effective rehabilitation services, with many families expressing gratitude for the care provided to their loved ones. However, there are isolated but serious reports regarding administrative communication and threats of discharge following complaints, as well as occasional dissatisfaction with food quality.

Quality Themes

Tap a score for details

Strengths

Attentive and caring nursing staff
Clean and well-maintained facility
Effective physical and occupational therapy
Responsive administrative communication

Concerns

Poor food quality (mentioned by 2 reviewers)
Threats of discharge following family complaints (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 65 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's focus on therapy, how do you integrate physical and occupational therapy sessions into a resident's daily schedule to ensure they remain active?
2I noticed that dining experiences are an area of focus for you; what steps are you currently taking to improve the quality and variety of the meal options for residents?
3How does your leadership team foster an open environment where families feel comfortable sharing feedback or concerns without fear of impacting their loved one's care?
4With a 5-star CMS health inspection rating, what specific protocols do you have in place to maintain such high standards of cleanliness and resident safety on a daily basis?
5In the event of a sudden medical change or emergency, what is your communication process for keeping family members informed and involved in the decision-making?
6Could you walk me through the typical social calendar for residents and how you encourage participation for those who might be hesitant to join group activities?

Personalized based on this facility's data

Key Review Excerpts

“My sister actually returned to her assisted living home feeling far better than she has in the last 18 months. I attribute this to not only Brandel's good physical/occupational therapeutic staff, but to the fact that they took into account her 'whole' self.”

Rehab patient's family · 2021★★★★★

“My mother has been in memory care here for 2 years and I can’t say enough about how caring and attentive they are. The administrators as well as the nurses and CNAs all deserve the highest praise I can give for their consistent care and patience.”

Memory care family member · 2024★★★★★

“Big clean single room with a refrigerator recliner and chair in the room. Decent nurses but bad food.”

Rehab patient · 2025★★★★☆

Source: 65 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.92hrs

Registered nurses for medical care

Total Nursing

4.19hrs

All nurses + aides combined

Staff Turnover

23%

Lower is better (< 30% = good)

RN Turnover

13%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

54.2%

Cook

72.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for the flu

↑ Higher is better

This Facility66.7%

Worse than Avg

Here

66.7%

95.5%

91.8%

Cook

90.2%

Residents whose walking got worse

↓ Lower is better

This Facility23.6%

Worse than Avg

Here

23.6%

14.1%

14.3%

Cook

8.6%

Residents needing more daily help over time

↓ Lower is better

This Facility23.4%

Worse than Avg

Here

23.4%

13.9%

13.4%

Cook

8.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

19.5%

18.3%

Cook

11.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

19.0%

20.6%

Cook

17.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.8%

Better than Avg

Here

92.8%

82.0%

69.7%

Cook

60.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.7%

Better than Avg

Here

87.7%

79.8%

63.1%

Cook

56.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 2 · well below IL avg (12.0)

2 complaint-triggered findings

Families have filed complaints that led to deficiencies regarding accident prevention and policies to prevent abuse and neglect. The facility shows a pattern of issues with emergency preparedness (multiple deficiencies in 2024), staff training, and safety oversight. While all deficiencies have correction dates, the recent complaint-triggered findings in 2024-2025 suggest ongoing concerns that families should investigate during visits.

Sep 12, 2025Complaint1 finding

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Apr 24, 2025Routine1 finding

0729Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

Aug 15, 2024Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 28, 2024Routine6 findings

0015Potential for harm · WidespreadCorrected