Westwood Vlge Nrsg and Rhb Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While some families report excellent, personalized care and helpful social work support, there is a persistent pattern of unprofessional communication and difficulty reaching staff by phone. We recommend visiting in person to assess the environment yourself and specifically observing how the front office handles inquiries to see if it aligns with your expectations.
Google Reviews
Google Reviews
20 reviews on Google“Westwood Village Nursing and Rehab Center receives highly polarized feedback, with some families praising the staff's dedication and resident-centered approach, while others report significant issues with professionalism and communication. Critics frequently cite rude phone interactions and concerns regarding staff conduct, while supporters highlight the facility's ability to meet complex care needs and helpful social work support.”
Quality Themes
Tap a score for detailsStrengths
- Caring and patient nursing staff
- Effective social work support
- Strong resident-centered care approach
Concerns
- Rude and unprofessional phone communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does the facility use resident and family input to improve day-to-day care?
- 2We want to ensure consistent care, so could you tell us more about how the nursing team manages their schedules to maintain high-quality attention for every resident?
- 3What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 4How do the social workers here help residents transition into the community and stay connected with their families?
- 5What kind of daily activities or social outings are available to help residents stay engaged and active?
- 6How does the facility ensure that communication between the clinical staff and family members remains clear and professional?
Personalized based on this facility's data
Key Review Excerpts
“The social worker, Dina, was especially helpfully in working with us and helping us understand how things were going and how we could help. I felt she took my phone calls and questions seriously.”
“My elderly parent is currently a resident. I am thrilled at the caring, understanding and patience the staff shows towards every single resident.”
“Every time I call for my family member, I get rude women answering the phone, not giving me their name or position, and I'm not able to speak to my family member for what reason, I don't know.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns, particularly with protecting residents from abuse and neglect, which appeared in multiple family complaints from 2023 through 2025. The facility also shows recurring problems with medication management, resident rights, and infection control across multiple surveys. While all deficiencies report correction dates, the persistent nature of abuse-related complaints and repeated medication errors across years suggests ongoing challenges in core care areas that families should carefully evaluate.
Jan 9, 2026Complaint1
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Oct 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 11, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 13, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Westwood Vlge Nrsg and Rhb Ctr
for profit
Chain Affiliation
Wissati Irrevocable Trust
5 facilities nationwide
Ownership & Management
Owners
Wissati Irrevocable Trust
Owner · Organization
Lipshitz, Rita
Owner
Mashiach, Rhonda
Owner
Mashiach, Yaacov
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit westwoodvillagecare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Buckingham Pavilion
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