Buckingham Pavilion
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
Buckingham Pavilion is highly regarded for its clinical expertise and compassionate nursing staff, making it a strong candidate for rehabilitation and long-term care. However, families should be prepared for potential delays in administrative communication and should ask management directly about current staffing ratios to ensure their loved one's needs will be met consistently.
Google Reviews
Google Reviews
75 reviews on Google“Buckingham Pavilion is frequently praised for its compassionate, professional nursing staff and effective rehabilitation services, with many families noting the facility's warm and caring environment. However, some reviewers have raised concerns regarding administrative responsiveness during the intake process and occasional understaffing that impacts daily operations. Overall, it is viewed as a reliable choice for long-term care and recovery, particularly for those seeking a facility with strong religious accommodations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Responsive and professional social work team
- Clean and well-maintained environment
- Strong religious and dietary accommodations
Concerns
- Difficulty reaching administration or getting timely responses to inquiries (mentioned by 3 reviewers)
- Noticeable understaffing affecting care quality (mentioned by 2 reviewers)
- Outdated facility infrastructure in certain wings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the quality of the therapy programs; how do you ensure that level of care remains consistent for every resident?
- 2Since we know how important communication is for families, what is the best way for us to reach the administration team if we have a quick question or an update regarding our loved one?
- 3We noticed some mentions of the facility being very clean and well-maintained; are there any specific areas or wings that are currently undergoing any updates or improvements?
- 4What does a typical day look like in terms of social activities and dining, especially regarding the religious or dietary accommodations mentioned by other families?
- 5In the event of a medical emergency during the night or over the weekend, what is the protocol for ensuring a physician or supervisor is notified immediately?
- 6With a larger community of 235 residents, how do you ensure that each person receives personalized attention and that their specific daily needs are met by the care team?
Personalized based on this facility's data
Key Review Excerpts
“The care of all the nurses CNA’s and all employees were most caring , competent and professional. There wound care was impressive.”
“Jannette, the social worker, was phenomenal, caring, helpful, and efficient! Their Physical Therapy team was excellent in assisting my mother in getting back on her feet.”
“They fed her by hand, they kept me updated on her condition, and were so incredibly kind to her. Thank you so much to Eric (the Administrator), Dr. Farbey, and all of the nurses and staff who helped my friend live out her final days with dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Buckingham Pavilion has recurring issues with resident rights and quality of care that have persisted across all three surveys from 2023-2024, with 27 total deficiencies. The most frequent problems involve resident rights, quality of care, and food service safety. While the facility corrected each deficiency with dates provided, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully consider.
Dec 5, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 15, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 8, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ownership & Operations
Who Operates This Facility
Buckingham Pavilion
for profit
Ownership & Management
Owners
Kazlow, Leah
Owner
Slatus, Rita
Owner
Stern, Sheldon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit buckinghampavilion.com
Medicare data downloads
Original nursing home datasets
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