Westminster Village Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6)
Below average in IN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
While Westminster Village offers an impressive array of social activities and a welcoming campus, the recent reports of inconsistent nursing care and hygiene issues are concerning. We strongly recommend that you conduct an unannounced visit and specifically ask to see the staffing ratios for the nursing unit to ensure your loved one will receive the attention they require.
Google Reviews
Google Reviews
84 reviews on Google“Westminster Village Health & Rehab receives high praise for its active community, friendly staff, and effective rehabilitation services, with many families highlighting the facility's welcoming atmosphere and responsiveness. However, there are serious, recurring allegations from some families regarding neglect, poor communication, and inadequate care, particularly concerning hygiene and responsiveness to resident needs. Prospective families should weigh the strong community amenities against these critical reports of inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and rehab staff
- Active, engaging community events and activities
- Clean, well-maintained campus and courtyard
- Helpful and accommodating transition/enrollment team
Concerns
- Inadequate nursing care and hygiene (e.g., bedsores, not being changed) (mentioned by 3 reviewers)
- Poor responsiveness and slow assistance with basic needs (mentioned by 3 reviewers)
- Staffing shortages and perceived lack of organization (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that community input to improve the daily care experience for residents?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with hygiene and personal care needs?
- 3I see the facility has a 3-star health inspection rating; what specific steps is the leadership team taking to address those recent clinical findings and improve care outcomes?
- 4With your strong focus on community events, what does a typical day look like for a resident who wants to stay active and engaged?
- 5How do you manage staffing transitions during shift changes to ensure that residents’ medical needs and comfort remain a consistent priority?
- 6What is your process for monitoring skin integrity and preventing complications like bedsores for those who require more assistance with mobility?
Personalized based on this facility's data
Key Review Excerpts
“My mother relocated from San Antonio, TX to Westminster. Every staff member hit it out of the park in terms of how they handled this long distance transition.”
“The nurses and therapists at Westminster Village Healthcare and Rehab really impressed me with their caring help, words of encouragement... and their willingness to serve and minister to the needs of a very weak Covid Pneumonia patient.”
“They forced her to use the restroom in a brief, claimed she couldnt walk (which is a lie). She was in their care for 4 weeks and came home with open bed sore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple care areas, with families filing three complaints that triggered additional inspections. The most persistent problems involve resident rights and transfer procedures, medication management, and nursing care including nutrition and bladder care. While all violations have correction dates, several issues like medication management and nursing care have repeatedly appeared across surveys from 2023 to 2025, suggesting ongoing challenges with consistent quality care.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 28, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 20, 2025Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 27, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 18, 2023Routine16
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Westminster Village Health & Rehab
nonprofit
Ownership & Management
Owners
Rush Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit westminstervillagein.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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