Westridge Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6)
Below average in IN · Below recommended RN staffing · No penalties on record
What this means for your family
While the social services and activity programs are well-regarded, the facility faces serious allegations regarding patient safety, cleanliness, and administrative communication. We strongly advise families to conduct an unannounced visit to check for facility odors and to ask management directly about their fall-prevention protocols and communication policies.
Google Reviews
Google Reviews
13 reviews on Google“Westridge Health Care Center receives highly polarized feedback, with recent reviews highlighting serious concerns regarding patient safety, facility hygiene, and administrative responsiveness. While some reviewers praise the social services and activity programs, multiple families have reported issues with cleanliness, unpleasant odors, and inadequate care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social services and activities
- Caring activity staff
Concerns
- Persistent unpleasant odors and poor facility cleanliness (mentioned by 3 reviewers)
- Unfriendly or inattentive nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through how you keep residents engaged and what a typical afternoon looks like for someone living here?
- 2Maintaining a fresh and clean environment is a top priority for our family; what is your current daily protocol for housekeeping and managing facility odors?
- 3Given that staffing levels can fluctuate, what steps is the leadership team taking to ensure that nursing staff remains attentive and responsive to residents' needs throughout the day?
- 4How do you ensure clear and consistent communication with families regarding any changes in a resident's health or care plan?
- 5With the facility's current CMS health inspection rating, what specific quality improvement initiatives are currently underway to enhance the overall standard of care?
- 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and communicating with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The social services and activities are amazing here. The social services director Angie and her staff are the best and you can tell they really care.”
“Our family member has fallen multiple times with bruises to her face and stitches that looked gruesome that she was beat up not that she fell. They don’t give no therapy that they claim to.”
“I had a family member there and it smelled bad ever time I was there. They had a cat running all over the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four inspections, with one serious dietary staffing issue from January 2026 remaining uncorrected. The facility shows recurring problems with care planning, infection control, and food service safety across multiple surveys from 2023-2026. While most deficiencies have correction dates, the pattern of repeated issues in care planning and dietary operations, plus the recent uncorrected staffing violation, suggests ongoing operational challenges that warrant careful consideration.
Mar 19, 2026Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 30, 2026Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Sep 19, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Routine6
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 1, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Westridge Health Care Center
government
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit in.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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