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Nursing HomeMedicaid Investigative

Westridge Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

125 W Margaret Ave, East Bank · Terre Haute, IN 4780266 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 13 Google reviews

5
4
3
2
1
Westridge Health Care Center Nursing Home in Terre Haute, IN — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 6)

Below average in IN · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

While the social services and activity programs are well-regarded, the facility faces serious allegations regarding patient safety, cleanliness, and administrative communication. We strongly advise families to conduct an unannounced visit to check for facility odors and to ask management directly about their fall-prevention protocols and communication policies.

Google Reviews

Google Reviews

13 reviews on Google
Westridge Health Care Center receives highly polarized feedback, with recent reviews highlighting serious concerns regarding patient safety, facility hygiene, and administrative responsiveness. While some reviewers praise the social services and activity programs, multiple families have reported issues with cleanliness, unpleasant odors, and inadequate care for residents.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean1.0Activities9.0MedsN/AMemoryN/AComms1.0Value1.0

Strengths

  • Engaging social services and activities
  • Caring activity staff

Concerns

  • Persistent unpleasant odors and poor facility cleanliness (mentioned by 3 reviewers)
  • Unfriendly or inattentive nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02011(2)1.02018(2)1.02019(2)1.02021(2)3.42024(10)5.02025(4)2.32026(3)

Distribution · 25 analyzed

5
13
4
0
3
0
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a very active social calendar; could you walk me through how you keep residents engaged and what a typical afternoon looks like for someone living here?
  • 2Maintaining a fresh and clean environment is a top priority for our family; what is your current daily protocol for housekeeping and managing facility odors?
  • 3Given that staffing levels can fluctuate, what steps is the leadership team taking to ensure that nursing staff remains attentive and responsive to residents' needs throughout the day?
  • 4How do you ensure clear and consistent communication with families regarding any changes in a resident's health or care plan?
  • 5With the facility's current CMS health inspection rating, what specific quality improvement initiatives are currently underway to enhance the overall standard of care?
  • 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and communicating with their primary family contact?

Personalized based on this facility's data


Key Review Excerpts

The social services and activities are amazing here. The social services director Angie and her staff are the best and you can tell they really care.

Family member · 2024★★★★★

Our family member has fallen multiple times with bruises to her face and stitches that looked gruesome that she was beat up not that she fell. They don’t give no therapy that they claim to.

Family member · 2024☆☆☆☆

I had a family member there and it smelled bad ever time I was there. They had a cat running all over the facility.

Family member · 2024☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
12.1%
IN
24.8%
Vigo
22.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.9%
Worse than Avg
Here
36.9%
US
15.3%
IN
13.0%
Vigo
10.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
14.4%
IN
11.4%
Vigo
8.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.2%
Worse than Avg
Here
35.2%
US
19.5%
IN
23.5%
Vigo
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
IN
93.6%
Vigo
92.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
15.5%
IN
13.6%
Vigo
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
81.8%
IN
81.5%
Vigo
79.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
4 complaint-triggered

Families have filed complaints triggering four inspections, with one serious dietary staffing issue from January 2026 remaining uncorrected. The facility shows recurring problems with care planning, infection control, and food service safety across multiple surveys from 2023-2026. While most deficiencies have correction dates, the pattern of repeated issues in care planning and dietary operations, plus the recent uncorrected staffing violation, suggests ongoing operational challenges that warrant careful consideration.

Mar 19, 2026Routine
7
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Jan 30, 2026Complaint
1
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Sep 19, 2025Complaint
2
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 20, 2025Routine
6
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 6, 2024Complaint
1
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 1, 2024Routine
6
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westridge Health Care Center

Organization Type

government

Ownership & Management

Owners

Witham Memorial Hospital

Owner · Organization

100%

Reed, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bayston, BrettOfficer / DirectorBrand, JohnOfficer / DirectorCastetter, AndreaOfficer / DirectorHawkins, ClaudeOfficer / DirectorHornbecker, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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