Harrison's Crossing Health Campus
Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.
based on 49 Google reviews

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What this means for your family
Harrison's Crossing is highly regarded for its physical therapy and modern environment, often leading to successful rehab outcomes. However, because multiple families have reported critical issues with call light response times and basic hygiene, we strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they ensure consistent care for non-rehab residents.
Google Reviews
Google Reviews
49 reviews on Google“Harrison's Crossing Health Campus receives high praise for its beautiful, modern facility and effective rehabilitation services, with many families reporting significant improvements in their loved ones' health. However, there are serious, recurring reports of neglect, including slow response times to call lights, hygiene issues, and medication errors, particularly in the nursing care sections. Families should carefully weigh the positive atmosphere and therapy outcomes against these critical concerns regarding basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Beautiful, modern, and clean facility
- Compassionate and attentive staff members
- Seamless admissions process
Concerns
- Neglect and hygiene issues (e.g., not bathing residents, soiled linens) (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 3 reviewers)
- Medication management and administration errors (mentioned by 2 reviewers)
- Inconsistent staffing levels leading to poor care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the recent health inspection results in mind, could you walk me through your specific protocols for ensuring consistent hygiene and timely assistance with personal care needs?
- 3What specific systems are in place to ensure that medication administration is accurate and that residents receive their doses on time?
- 4Given that staffing levels can fluctuate, what is your process for ensuring that call lights are answered promptly during shift changes or busier times of the day?
- 5Since the rehabilitation program is highly regarded here, how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6How do you handle medical emergencies or urgent health changes, and at what point is our family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“Within less than 24 hours of being there, she was working with therapy and getting out of bed with help but by the end of the week she was moving 100 % better, eating better and her attitude was cheerful again.”
“My mom was there for rehabilitation and her tube for excessive lung fluid was not flushed properly... found out after 3 days of my mom not breathing well and was sent to hospital that the tube was clogged and had a hole in it.”
“Within the first 24 hours a nurse looked into his medications and realized something was not right. After a few weeks he went from having symptoms of advanced dementia to being able to move to the wonderful assisted living setting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harrison's Crossing shows concerning patterns with families filing complaints that led to findings about accident hazards, infection control, and delayed medical tests. The facility has recurring issues with medication management, fire safety systems, and electrical equipment safety that persist across multiple surveys from 2022-2025. While all deficiencies show correction dates, the repeated violations in critical safety areas suggest ongoing operational challenges that families should carefully consider.
Apr 21, 2026Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 18, 2025Routine18
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 25, 2022Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Harrison's Crossing Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 84 of 120
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Trilogy Opco LLC
Owner · Organization
Trilogy Propco II LLC
Owner · Organization
American Healthcare Reit Holdings Lp
Owner (parent company) · Organization
American Healthcare Reit INC
Owner (parent company) · Organization
Gahc3 Trilogy Jv LLC
Owner (parent company) · Organization
Gahc4 Trilogy Jv LLC
Owner (parent company) · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Trilogy Investors LLC
Owner (parent company) · Organization
Trilogy Pro Services LLC
Owner (parent company) · Organization
Trilogy Property Holdings LLC
Owner (parent company) · Organization
Trilogy Real Estate Investment Trust
Owner (parent company) · Organization
Trilogy Reit Holdings LLC
Owner (parent company) · Organization
Barney, Leigh
Owner (parent company)
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit harrisonscrossinghc.com
Medicare data downloads
Original nursing home datasets
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