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Nursing HomeMedicaid Top Rated

Harrison's Crossing Health Campus

Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.

395 8th Avenue, Terre Haute, IN 4780472 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 49 Google reviews

5
4
3
2
1
Harrison's Crossing Health Campus Nursing Home in Terre Haute, IN — Street View
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What this means for your family

Harrison's Crossing is highly regarded for its physical therapy and modern environment, often leading to successful rehab outcomes. However, because multiple families have reported critical issues with call light response times and basic hygiene, we strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they ensure consistent care for non-rehab residents.

Google Reviews

Google Reviews

49 reviews on Google
Harrison's Crossing Health Campus receives high praise for its beautiful, modern facility and effective rehabilitation services, with many families reporting significant improvements in their loved ones' health. However, there are serious, recurring reports of neglect, including slow response times to call lights, hygiene issues, and medication errors, particularly in the nursing care sections. Families should carefully weigh the positive atmosphere and therapy outcomes against these critical concerns regarding basic daily care.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean6.0Activities9.0Meds3.0Memory8.0Comms6.0Value4.0

Strengths

  • Effective physical and rehabilitation therapy
  • Beautiful, modern, and clean facility
  • Compassionate and attentive staff members
  • Seamless admissions process

Concerns

  • Neglect and hygiene issues (e.g., not bathing residents, soiled linens) (mentioned by 3 reviewers)
  • Slow response times to call lights (mentioned by 3 reviewers)
  • Medication management and administration errors (mentioned by 2 reviewers)
  • Inconsistent staffing levels leading to poor care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'20(1)'22(7)'24(6)'26(7)

Distribution · 44 analyzed

5
37
4
1
3
0
2
0
1
6

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With the recent health inspection results in mind, could you walk me through your specific protocols for ensuring consistent hygiene and timely assistance with personal care needs?
  • 3What specific systems are in place to ensure that medication administration is accurate and that residents receive their doses on time?
  • 4Given that staffing levels can fluctuate, what is your process for ensuring that call lights are answered promptly during shift changes or busier times of the day?
  • 5Since the rehabilitation program is highly regarded here, how do you integrate those therapy goals into the resident's daily routine and social activities?
  • 6How do you handle medical emergencies or urgent health changes, and at what point is our family typically notified?

Personalized based on this facility's data


Key Review Excerpts

Within less than 24 hours of being there, she was working with therapy and getting out of bed with help but by the end of the week she was moving 100 % better, eating better and her attitude was cheerful again.

Rehab patient's daughter · 2024★★★★★

My mom was there for rehabilitation and her tube for excessive lung fluid was not flushed properly... found out after 3 days of my mom not breathing well and was sent to hospital that the tube was clogged and had a hole in it.

Rehab patient's daughter · 2024☆☆☆☆

Within the first 24 hours a nurse looked into his medications and realized something was not right. After a few weeks he went from having symptoms of advanced dementia to being able to move to the wonderful assisted living setting.

Memory care family member · 2023★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
11%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
19.4%
IN
23.8%
Vigo
22.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.5%
IN
13.6%
Vigo
15.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
IN
11.4%
Vigo
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility22.0%
Mixed vs Avgs
Here
22.0%
US
12.1%
IN
24.8%
Vigo
27.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Vigo
92.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
19.5%
IN
23.5%
Vigo
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
79.8%
IN
79.0%
Vigo
81.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
IN
81.5%
Vigo
78.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
IN
1.3%
Vigo
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)
2 complaint-triggered

Harrison's Crossing shows concerning patterns with families filing complaints that led to findings about accident hazards, infection control, and delayed medical tests. The facility has recurring issues with medication management, fire safety systems, and electrical equipment safety that persist across multiple surveys from 2022-2025. While all deficiencies show correction dates, the repeated violations in critical safety areas suggest ongoing operational challenges that families should carefully consider.

Apr 21, 2026Routine
2
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 18, 2025Routine
18
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 9, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 9, 2024Routine
9
0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Sep 6, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 25, 2022Routine
3
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harrison's Crossing Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 84 of 120

Ownership & Management

Owners

Putnam County Hospital

Owner · Organization

100%

Trilogy Opco LLC

Owner · Organization

Trilogy Propco II LLC

Owner · Organization

American Healthcare Reit Holdings Lp

Owner (parent company) · Organization

American Healthcare Reit INC

Owner (parent company) · Organization

Gahc3 Trilogy Jv LLC

Owner (parent company) · Organization

Gahc4 Trilogy Jv LLC

Owner (parent company) · Organization

Trilogy Healthcare Holdings INC

Owner (parent company) · Organization

Trilogy Investors LLC

Owner (parent company) · Organization

Trilogy Pro Services LLC

Owner (parent company) · Organization

Trilogy Property Holdings LLC

Owner (parent company) · Organization

Trilogy Real Estate Investment Trust

Owner (parent company) · Organization

Trilogy Reit Holdings LLC

Owner (parent company) · Organization

Barney, Leigh

Owner (parent company)

Barney, Leigh

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Barney, LeighManaging Control - Governing BodyBray, ArnoldManaging Control - Governing BodyFry, JaniceManaging Control - Governing BodyHeadley, MatthewManaging Control - Governing BodyLandry, KeithManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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