Springhill Village
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While Springhill Village previously held a strong reputation for rehabilitation, recent reviews indicate a sharp decline in safety and management oversight. Families should be extremely cautious and are advised to personally verify current staffing levels and medication administration protocols before choosing this facility.
Google Reviews
Google Reviews
56 reviews on Google“Springhill Village presents a polarized experience, with many families praising the facility's rehabilitation therapy and friendly staff during the 2017-2023 period. However, recent reviews from 2025 and 2026 indicate a significant decline in quality, with multiple reports of medication errors, poor communication, and neglectful care. Families should be aware of these recent, serious allegations regarding patient safety and management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging activity and event programs
- Clean and well-maintained facility environment
Concerns
- Medication administration errors and failures (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Understaffing and lack of patient attention (mentioned by 4 reviewers)
- Incompetent care leading to preventable falls or infections (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2What kind of weekly activities or special events do you have planned to keep the residents engaged and social?
- 3Could you walk us through your specific protocols for medication administration and how you ensure accuracy for every dose?
- 4How does the management team stay in touch with families to provide regular updates on a resident's well-being and any changes in their care?
- 5In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
- 6What steps is the facility currently taking to ensure there is enough staff available to provide attentive, one-on-one care for each resident?
Personalized based on this facility's data
Key Review Excerpts
“One evening, the nurse did not dispense evening lifesaving medications and there does not appear to be any type of internal controls in place that elevated this failure to a senior employee or to corporate.”
“During that 81 days they lost her clothes her wheelchair, messed up her rehab schedules for PT and disappointed our expectations of her care of cleanliness, lack of attention, and the communications from the upper staff of nurses to head nurse and managment was sub par at most!”
“My mom needed pt before she could go home. Very incompetent care. She wasn’t even there a week and they let her fall twice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing at least one complaint that triggered an investigation. The most persistent issues involve medication management errors, care planning delays, and basic daily care assistance. Problems with medication safety and care planning have repeated across surveys from 2022 to 2025, suggesting ongoing systemic challenges despite correction plans.
Feb 23, 2026Routine5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 17, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Springhill Village
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 61 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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