Cobblestone Crossings Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews

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What this means for your family
This facility is highly regarded for its therapy and nursing teams, making it a strong candidate for rehabilitation. However, families should be vigilant regarding oversight; specifically, ensure you have a clear plan for monitoring medication administration and daily care, as recent reviews suggest potential lapses in communication and supervision.
Google Reviews
Google Reviews
47 reviews on Google“Cobblestone Crossings Health Campus generally receives high praise for its therapy department, nursing staff, and welcoming environment, with many families reporting that their loved ones feel well-cared for and comfortable. However, there are recurring, serious concerns regarding inconsistent care for respite patients, potential medication management issues, and occasional lapses in basic supervision or communication during short-term stays.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and gentle therapy team
- Warm, attentive, and professional nursing staff
- Clean, modern, and well-maintained facilities
- Proactive and supportive admissions process
Concerns
- Inconsistent care quality for respite or short-term patients (mentioned by 2 reviewers)
- Medication management and administration issues (mentioned by 2 reviewers)
- Lack of communication or oversight regarding patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; could you tell us more about how they work with residents to help them regain their strength?
- 2With the admissions process being so supportive, what are the first steps we should take to ensure a smooth transition for our loved one?
- 3How does the nursing team manage medication schedules and double-check that everything is administered accurately every time?
- 4What specific protocols are in place to ensure that communication between the nursing staff and family members remains consistent and clear?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“My father has experienced many different nursing and rehabilitation facilities in multiple states, and the care that he has received from the therapy and nursing staff is the best he has ever had!”
“I wish I could leave zero stars. Do NOT put your loved ones in this horrible place! I was there recovering from a broken hip. The night nurses won't give your pain meds, but they will chart that they did.”
“A absolute nightmare. They didn't even know my grandpa was here. He has been there 1 week. No one knew anything or what they were obviously doing. No straight answers and gave us a round about.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cobblestone Crossings has concerning recent complaint-triggered deficiencies including abuse/neglect protection failures and accident hazards, indicating families have filed safety reports. The facility shows persistent issues across surveys in medication management, quality of care, and fire safety systems. While all deficiencies have correction dates, the pattern of recurring problems in critical care areas warrants careful consideration.
Oct 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 28, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 12, 2024Complaint1
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Jul 12, 2024Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Feb 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Cobblestone Crossings Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 90 of 120
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
American Healthcare Reit Holdings Lp
Owner (parent company) · Organization
Gahc3 Trilogy Jv LLC
Owner (parent company) · Organization
Gahc4 Trilogy Jv LLC
Owner (parent company) · Organization
Trilogy Investors LLC
Owner (parent company) · Organization
Trilogy Opco LLC
Owner (parent company) · Organization
Trilogy Real Estate Investment Trust
Owner (parent company) · Organization
Trilogy Reit Holdings LLC
Owner (parent company) · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit cobblestonehc.com
Medicare data downloads
Original nursing home datasets
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