Southwood Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 6)
- High staff turnover (55%)
- High RN turnover (71%)
Bottom 25% in IN · Critically understaffed (RN) · Worst in COMMUNICARE HEALTH chain · $14,518 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a high volume of concerning reports regarding basic hygiene, patient neglect, and unprofessional staff behavior. We strongly advise families to look elsewhere, or if you must consider this facility, conduct unannounced visits at various times of the day to verify the quality of care firsthand.
Google Reviews
Google Reviews
49 reviews on Google“Southwood Healthcare Center faces severe and consistent criticism regarding patient neglect, hygiene, and unprofessional staff behavior. Multiple families report incidents of residents being left in soiled conditions, denied basic assistance, and experiencing poor communication, leading to a pattern of deep distrust among those who have utilized the facility.”
Quality Themes
Tap a score for detailsStrengths
- Occasional friendly front-desk staff
- Some individual staff members described as caring
- Bird sanctuary on-site
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Inadequate medical care and monitoring (mentioned by 5 reviewers)
- Poor food quality and dining assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through the specific process for how staff are alerted and respond when a resident needs assistance with hygiene or toileting?
- 2I noticed the facility has a beautiful bird sanctuary on-site; how are residents encouraged to engage with this space as part of their daily activity schedule?
- 3How does your leadership team ensure consistent communication with families, especially regarding changes in a resident's medical status or care plan?
- 4Could you explain the protocols in place to ensure that residents receive timely medical monitoring and that their medications are managed accurately?
- 5I understand that maintaining a high standard of dining is a priority; what steps are being taken to improve the quality of meals and the level of assistance provided to residents during mealtimes?
- 6How do you support your staff in maintaining a professional and supportive environment, and what is your process for addressing concerns when a resident's needs aren't being met?
Personalized based on this facility's data
Key Review Excerpts
“They told cna/nurse that she had to go to the bathroom. They told her to go in her depends, they were short handed. She asked them to call me and they refused and when she complained , they told her " we will be her long after your gone"”
“My father is not receiving the treatment he needs. He is a type 2 diabetic and on a low fiber diet and they are refusing to feed him things he can actually have. He laid in his own mess for over 3 hours after telling the nurses repeatedly that he needed changed and they basically refused.”
“There was no communication to my mother the whole time My grandma was here . They used my grandmothers laundry basket as a trash can ... I could go on and on .. but please don’t send your love one here !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints at this facility, triggering 20 investigations across recent years, including serious issues like abuse and inadequate staffing. The most recurring problems involve nursing staffing shortages, medication management errors, and care planning deficiencies that persist across multiple surveys. While most violations show correction dates, the pattern of repeated complaints about core care areas suggests ongoing quality concerns families should carefully evaluate.
Apr 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 26, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 27, 2026Routine17
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Services Deficiencies
Have an externally vented heating system.
Jan 6, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 4, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Southwood Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 109 of 121 (Worst)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Springhill Village
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Cobblestone Crossings Health Campus
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Harrison's Crossing Health Campus
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