West Village Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
While the activities team is excellent and provides a high quality of life for residents, the facility has serious, recurring issues with basic care and staffing levels. We strongly advise families to conduct unannounced visits at various times, specifically on weekends, to observe the actual level of care and responsiveness before making a decision.
Google Reviews
Google Reviews
83 reviews on Google“West Village Post Acute receives highly polarized reviews, with many visitors praising the activities department and individual staff members, while family members of long-term residents report severe neglect. Common criticisms include chronic understaffing, poor hygiene, and lack of responsiveness to basic patient needs like hydration and toileting. Families considering this facility should be aware of the stark contrast between the positive experiences of short-term visitors and the distressing reports regarding the quality of daily care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and vibrant activities department
- Friendly and welcoming front-line staff
- Effective physical therapy team
- Clean and well-maintained common areas
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 6 reviewers)
- Facility is old, outdated, and in need of maintenance (mentioned by 4 reviewers)
- Inadequate hydration and nutrition for patients (mentioned by 4 reviewers)
- Difficulty communicating with management or getting updates (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activities team is highly praised; what are some of the most popular events or social programs residents are currently participating in?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure timely assistance for residents needing help with toileting or personal hygiene?
- 3I understand the facility is an older building; what are your current plans for maintenance or updates to ensure the living environment remains comfortable and safe for residents?
- 4Could you walk me through how your team monitors hydration and nutritional intake, and how you adjust meal plans if a resident isn't eating well?
- 5I see that you are active in responding to feedback online; what is your preferred process for family members to receive regular updates and communicate concerns directly with management?
- 6How does your nursing team coordinate with the physical therapy department to ensure that medical needs are met while residents are actively participating in their recovery programs?
Personalized based on this facility's data
Key Review Excerpts
“The activities department at West Village create a vibrant and engaging environment... They are constantly planning fun events throughout the year, not just at holidays.”
“The staff is friendly and attentive to patients needs. The therapists are willing and able to answers any questions or concerns about my brother's progress.”
“They don’t change or turn the patients often enough, therefore my sister developed a bed sore. Could not get an update on the sore other than “looking better “ Why is it not healing after a month?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in recent years, including concerns about nutrition, resident rights, and medication management. The facility shows recurring issues with resident rights violations, nutrition and dietary problems, and care planning across multiple surveys from 2021 to 2024. While most deficiencies have correction dates, recent complaints suggest ongoing challenges with basic care standards that families should investigate thoroughly before choosing this facility.
Jan 16, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 15, 2024Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Jul 11, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
West Village Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 100 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit westvillagepa.com
Medicare data downloads
Original nursing home datasets
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