See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Greenville Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

661 Rutherford Rd, Greenville, SC 29609132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 158 Google reviews

5
4
3
2
1
Greenville Post Acute Nursing Home in Greenville, SC — Street View
Street View

Watch Greenville Post Acute

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 3)

Below average in SC · Below chain average · $5,831 in fines

Source: Medicare data

What this means for your family

While the facility's rehabilitation therapy team is frequently praised for helping patients recover, the recent trend of reviews highlights significant concerns regarding neglect and communication. If you are considering this facility, we strongly recommend visiting unannounced during evening or weekend hours to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

158 reviews on Google
Greenville Post Acute receives highly polarized feedback, with many families praising the dedicated therapy team and friendly staff, while others report severe neglect and communication failures. While some visitors describe a clean and welcoming environment, a significant number of reviewers cite issues with call-light response times, hygiene, and difficulty reaching staff by phone. Families should be aware that experiences appear to vary drastically depending on the shift and the specific unit.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities5.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and professional physical therapy team
  • Friendly and welcoming front-desk staff
  • Effective discharge planning and transition support
  • Compassionate care noted by long-term family members

Concerns

  • Unresponsive to call lights and patient needs (mentioned by 9 reviewers)
  • Difficulty reaching staff by phone or getting updates (mentioned by 7 reviewers)
  • Facility cleanliness and persistent odors (mentioned by 6 reviewers)
  • Understaffing, particularly on nights and weekends (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(4)'18(1)'20(19)'22(28)'24(14)'26(7)

Distribution · 163 analyzed

5
111
4
5
3
4
2
3
1
40

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team and front desk staff; how do those teams work together to support a new resident's transition into the facility?
  • 2With the facility being quite large, what specific protocols are in place to ensure call lights are answered promptly, especially during the night and weekend shifts?
  • 3How does the nursing team manage medication schedules and updates to ensure everything is accurate and timely?
  • 4Could you tell us about the dining experience, specifically how the menu is planned and how you ensure the dining area remains a clean and pleasant space for meals?
  • 5What is the process for communicating important medical updates or changes in condition to family members if we are unable to reach the facility by phone?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapists were outstanding and were able to get him up and moving quickly and safely. Great communication with family.

Neighbor of a resident · 2017★★★★★

My husband was at Greenville Post Acute following Hip Replacement. He and I found his stay there a very pleasant experience. The staff went above and beyond to care for him.

Spouse of a patient · 2019★★★★★

My father was in the Rehab Portion of the facility for 3 weeks and received wonderful care. The staff was most attentive to my Fathers needs.

Daughter of a patient · 2024★★★★
Source: 158 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.27hrs
36%
Registered nurses for medical care
Total Nursing
3.05hrs
74%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
15.3%
SC
13.6%
Greenville
6.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
95.5%
SC
90.6%
Greenville
88.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
SC
91.2%
Greenville
93.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
14.4%
SC
12.2%
Greenville
9.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
19.4%
SC
16.9%
Greenville
17.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Mixed vs Avgs
Here
5.5%
US
12.1%
SC
3.0%
Greenville
6.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
SC
80.6%
Greenville
74.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
79.8%
SC
78.0%
Greenville
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
SC
1.5%
Greenville
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Well above state avg (3.7)
2 complaint-triggered
$5,831 in fines

Greenville Post Acute has had recurring issues across multiple surveys, with medication management problems appearing in both 2021 and 2023 inspections, including significant medication errors. The facility has also struggled with resident safety and accident prevention, with hazard-related deficiencies found in both 2023 and 2024. While all violations were reportedly corrected, the pattern of repeat issues in critical care areas suggests ongoing operational challenges that families should discuss during visits.

Mar 10, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 24, 2025Routine
9
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 4, 2023Routine
8
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Nov 10, 2021Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Aug 4, 2023

$5,831

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greenville Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 202 of 260

Ownership & Management

Key personnel

Apt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / DirectorBeasley, KushundaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call