Greenville Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 158 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 3)
Below average in SC · Below chain average · $5,831 in fines
What this means for your family
While the facility's rehabilitation therapy team is frequently praised for helping patients recover, the recent trend of reviews highlights significant concerns regarding neglect and communication. If you are considering this facility, we strongly recommend visiting unannounced during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
158 reviews on Google“Greenville Post Acute receives highly polarized feedback, with many families praising the dedicated therapy team and friendly staff, while others report severe neglect and communication failures. While some visitors describe a clean and welcoming environment, a significant number of reviewers cite issues with call-light response times, hygiene, and difficulty reaching staff by phone. Families should be aware that experiences appear to vary drastically depending on the shift and the specific unit.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional physical therapy team
- Friendly and welcoming front-desk staff
- Effective discharge planning and transition support
- Compassionate care noted by long-term family members
Concerns
- Unresponsive to call lights and patient needs (mentioned by 9 reviewers)
- Difficulty reaching staff by phone or getting updates (mentioned by 7 reviewers)
- Facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and front desk staff; how do those teams work together to support a new resident's transition into the facility?
- 2With the facility being quite large, what specific protocols are in place to ensure call lights are answered promptly, especially during the night and weekend shifts?
- 3How does the nursing team manage medication schedules and updates to ensure everything is accurate and timely?
- 4Could you tell us about the dining experience, specifically how the menu is planned and how you ensure the dining area remains a clean and pleasant space for meals?
- 5What is the process for communicating important medical updates or changes in condition to family members if we are unable to reach the facility by phone?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapists were outstanding and were able to get him up and moving quickly and safely. Great communication with family.”
“My husband was at Greenville Post Acute following Hip Replacement. He and I found his stay there a very pleasant experience. The staff went above and beyond to care for him.”
“My father was in the Rehab Portion of the facility for 3 weeks and received wonderful care. The staff was most attentive to my Fathers needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenville Post Acute has had recurring issues across multiple surveys, with medication management problems appearing in both 2021 and 2023 inspections, including significant medication errors. The facility has also struggled with resident safety and accident prevention, with hazard-related deficiencies found in both 2023 and 2024. While all violations were reportedly corrected, the pattern of repeat issues in critical care areas suggests ongoing operational challenges that families should discuss during visits.
Mar 10, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 24, 2025Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 4, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 10, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Aug 4, 2023
$5,831
Ownership & Operations
Who Operates This Facility
Greenville Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 202 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit greenvillepostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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