Promedica Skilled Nursing and Reh- Greenville West
Strong Medicare quality ratings; families often praise physical therapy department. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
Given the consistent and severe reports of patient neglect and poor hygiene, we strongly advise families to look elsewhere for care. If you must consider this facility, conduct an unannounced visit during off-hours and speak directly with current residents' families to verify if the reported issues with basic care and staff responsiveness have been addressed.
Google Reviews
Google Reviews
16 reviews on Google“Promedica Skilled Nursing and Rehabilitation in Greenville West faces severe criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While some past reviewers noted positive experiences with physical therapy, the overwhelming majority of recent feedback highlights dangerous lapses in care, including failure to assist with basic needs and unresponsive communication. Families should be aware of consistent reports of mistreatment and a lack of accountability from management.”
Quality Themes
Tap a score for detailsStrengths
- Physical therapy department
- Select long-term staff members
Concerns
- Severe patient neglect and lack of basic hygiene assistance (mentioned by 6 reviewers)
- Unprofessional, hostile, or uncaring staff behavior (mentioned by 5 reviewers)
- Poor food quality and failure to address dietary needs (mentioned by 2 reviewers)
- Delayed or withheld medication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
- 2I noticed concerns regarding medication management in the community; could you walk me through your current process for ensuring medications are administered accurately and on schedule?
- 3How does your team ensure that individual dietary requirements are consistently met, and what steps are taken to improve the quality and variety of the dining experience?
- 4With the physical therapy department being a noted strength, how do you integrate those services into the daily routine for long-term residents?
- 5What is your facility's strategy for fostering a supportive, professional environment among staff to ensure that residents feel treated with warmth and respect at all times?
- 6How do you maintain open and proactive communication with families regarding changes in a resident's health or daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was here she was all I had….. she chose not to do dialysis anymore because of her treatment here and by the time we moved her to a different facility she was already on hospice it was horrible to watch my whole world die in front of me.”
“Also, when my mom tried to confront them, they did not care, and they slammed the door in her face, so please don't come here.”
“They have continually been rough with her and have recently hurt her ribs and then wait hours to give her any medicine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 7 deficiencies across 3 surveys, showing recurring issues with medication management that persist from 2024 into 2025. Problems have also occurred in dietary services and care planning, though all violations have been corrected by the facility. While no families have filed complaints triggering investigations, the repeated medication labeling deficiency suggests ongoing challenges in pharmacy oversight that families should discuss during visits.
Dec 18, 2025Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 24, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 14, 2023Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Promedica Skilled Nursing and Reh- Greenville West
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 48 of 260
Ownership & Management
Owners
Sc Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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