Strong Medicare quality ratings; public reviewers often praise physical therapy department. Still worth an in-person visit.
based on 16 Google reviews

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Promedica Skilled Nursing and Reh- Greenville West has a strong overall Medicare rating. Public reviewers frequently mention: physical therapy department and select long-term staff members. Review the component ratings and current source records before deciding.
Promedica Skilled Nursing and Rehabilitation in Greenville West faces severe criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While some past reviewers noted positive experiences with physical therapy, the overwhelming majority of recent feedback highlights dangerous lapses in care, including failure to assist with basic needs and unresponsive communication. Families should be aware of consistent reports of mistreatment and a lack of accountability from management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 17 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was here she was all I had….. she chose not to do dialysis anymore because of her treatment here and by the time we moved her to a different facility she was already on hospice it was horrible to watch my whole world die in front of me.”
“Also, when my mom tried to confront them, they did not care, and they slammed the door in her face, so please don't come here.”
“They have continually been rough with her and have recently hurt her ribs and then wait hours to give her any medicine.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a mixed record with 7 deficiencies across 3 surveys, showing recurring issues with medication management that persist from 2024 into 2025. Problems have also occurred in dietary services and care planning, though all violations have been corrected by the facility. While no families have filed complaints triggering investigations, the repeated medication labeling deficiency suggests ongoing challenges in pharmacy oversight that families should discuss during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Promedica Skilled Nursing and Reh- Greenville West
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 48 of 260
Owners
Sc Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
16 reviews from families & visitors
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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