Heartland Health Care Center - Greenville East
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 122 Google reviews
Watch Heartland Health Care Center - Greenville East
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 10% in SC · Below recommended RN staffing · Best in PACS GROUP chain · $38,389 in fines · Very few deficiencies
What this means for your family
While the therapy department is frequently praised for helping patients regain mobility, the facility has a recurring pattern of severe neglect regarding basic hygiene and responsiveness. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as multiple reviewers noted that patients without frequent family visits receive significantly worse care.
Google Reviews
Google Reviews
122 reviews on Google“Heartland Health Care Center - Greenville East (often referred to as Cherrydale Post-Acute) receives highly polarized feedback. Families and patients who had positive experiences frequently highlight the dedicated therapy team and specific staff members like Cheyenne Hall, while a significant number of reviewers report serious neglect, including unaddressed call lights, poor hygiene, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and professional admissions staff
- Compassionate care from specific nursing personnel
Concerns
- Unresponsive or slow staff regarding call lights (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with bathing/toileting (mentioned by 11 reviewers)
- Inadequate staffing levels (mentioned by 8 reviewers)
- Poor food quality and lack of nutritional oversight (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance with personal care and hygiene?
- 3Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 4What steps are being taken to improve the dining experience and ensure that residents receive consistent nutritional oversight?
- 5What is your standard procedure for communicating updates to families, and who is the best point of contact if we have trouble reaching the nursing station by phone?
- 6How does your nursing team manage medication administration and medical monitoring to ensure safety, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“I was left ALL DAY the next day without ever being cleaned up as I am incontinent. I asked 4x for help with this & was told by the CNA she would get help & never came back.”
“The therapy department is top notch, they listen to the patient and family needs and do their best to achieve the goals. The nursing staff is helpful and goes above for the patients.”
“I was non weight bearing after a car accident... I stayed in my own feces for hours, left in a wheelchair for 4 hours before anyone checked on me, given medication incorrectly, clothes washed never returned, bare wiring on control to raise and lower bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 15 deficiencies across multiple surveys, including two triggered by family complaints about nursing staffing and administration. The most recurring issues involve infection control, care planning and assessment, and safety systems (fire protection and electrical). While all deficiencies show correction dates, problems span multiple areas and time periods, suggesting ongoing operational challenges that families should investigate further during visits.
Jan 15, 2026Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 11, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 31, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 3, 2021Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jan 15, 2026
$19,105
Ownership & Operations
Who Operates This Facility
Heartland Health Care Center - Greenville East
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 260 (Best)
Ownership & Management
Owners
Sc Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit cherrydalepa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Promedica Skilled Nursing and Reh- Greenville West
< 1 miNursing Home · Greenville, SC
The Arboretum at the Woodlands
3.3 miNursing Home · Greenville, SC
Greenville Post Acute
3.3 miNursing Home · Greenville, SC
West Village Post Acute
3.7 miNursing Home · Greenville, SC
Magnolia Manor - Greenville
4.1 miNursing Home · Greenville, SC
Presbyterian Home of Sc - Foothills
8.0 miNursing Home · Easley, SC