Magnolia Manor - Greenville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
Watch Magnolia Manor - Greenville
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (4 vs median 3)
Below average in SC · Below recommended RN staffing · Chain outperformer · $4,271 in fines
What this means for your family
While some families report positive rehabilitation outcomes and compassionate care, the facility has recurring, serious reports of neglect, poor hygiene, and slow response times. We strongly advise visiting the facility unannounced and speaking directly with current residents' families to verify if the care standards meet your loved one's needs.
Google Reviews
Google Reviews
33 reviews on Google“Magnolia Manor - Greenville receives highly polarized feedback, with some families praising the compassionate nursing and rehab teams, while others report severe neglect and unsanitary conditions. Recurring complaints focus on slow response times, poor facility maintenance, and hygiene issues, suggesting a significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and therapy staff
- Helpful social work and admissions team
- Effective post-surgery rehabilitation outcomes
Concerns
- Unsanitary conditions and facility cleanliness (mentioned by 5 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 3 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your nursing and therapy teams; how do they work together to support a resident's recovery after surgery?
- 2What specific protocols do you have in place to ensure the facility stays clean and that resident hygiene is a top priority every day?
- 3How does the dining team ensure that meals are served fresh and at the right temperature for everyone to enjoy?
- 4Can you tell us about your process for responding to call buttons to ensure residents get help quickly when they need it?
- 5What does a typical day look like in terms of social activities and engagement for the residents here?
- 6How is medication management handled to ensure everything is accurate and administered on a strict schedule?
Personalized based on this facility's data
Key Review Excerpts
“The social worker (Lisa) was especially knowledgeable and helpful to my brother and to me as his personal representative. Lisa was very engaged in his care, answered her phone, and promptly responded to emails.”
“Their knowledge, skills and patience helped her regain the ability to walk again. Our family was very pleased with Mom's progress. All of the staff really have a heart for what they do.”
“She slept on the same sheets for 2 weeks same face cloth. Food always cold she said to me. We were talking on the phone last night around 6:50 I asked what she had for dinner and she had been waiting since 6:00.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered deficiencies, including concerning issues with dementia care, medication errors, and infection control. The facility shows recurring problems with fire safety systems, food handling, and infection prevention across multiple surveys from 2020 to 2025. While all deficiencies report correction dates, the pattern of repeated issues in key safety areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Jul 29, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 21, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jun 21, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 1, 2020Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jun 21, 2024
$4,271
Ownership & Operations
Who Operates This Facility
Magnolia Manor - Greenville
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 17 of 68
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit magnoliamanorgreenville.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
West Village Post Acute
1.5 miNursing Home · Greenville, SC
Greenville Post Acute
2.8 miNursing Home · Greenville, SC
Heartland Health Care Center - Greenville East
4.1 miNursing Home · Greenville, SC
Promedica Skilled Nursing and Reh- Greenville West
4.2 miNursing Home · Greenville, SC
Patewood Post Acute
5.2 miNursing Home · Greenville, SC
Linville Court at the Cascades Verdae
5.6 miNursing Home · Greenville, SC