Aperion Care West Chicago
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · Low staff turnover (stable workforce) · Worst in APERION CARE chain · $250,348 in fines · Abuse citation
What this means for your family
While some long-term residents report positive experiences with the social services and behavioral health teams, the facility has a history of serious complaints regarding cleanliness and communication. Families should conduct an in-person tour, specifically checking the condition of resident rooms and laundry, and ask for a clear policy on how the facility handles family notifications during emergencies.
Google Reviews
Google Reviews
32 reviews on Google“Aperion Care West Chicago receives highly polarized feedback, with long-term residents often reporting positive experiences with staff and social services, while family members and some former residents express significant concerns regarding management, cleanliness, and quality of care. The facility appears to serve a population with both medical and behavioral health needs, but consistency in care and communication remains a recurring point of friction.”
Quality Themes
Tap a score for detailsStrengths
- Supportive social services team
- Kind and patient behavioral health aides
- Professional and respectful nursing staff
- Helpful medical director
Concerns
- Missing or damaged personal belongings/laundry (mentioned by 2 reviewers)
- Understaffing and poor management (mentioned by 3 reviewers)
- Poor communication with families regarding resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to ensure that residents' personal belongings and laundry are tracked and protected?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on our loved one’s health status and daily changes?
- 3With the current staffing levels, how do you ensure that residents receive consistent support during peak times like meals and medication administration?
- 4I see that you have a dedicated behavioral health team; how do they collaborate with the nursing staff to support residents who may need extra emotional or behavioral attention?
- 5What measures are in place to maintain cleanliness and dining quality, and how do you incorporate resident feedback into these daily operations?
- 6In the event of a medical emergency, what is the protocol for notifying family members, and how does your medical director oversee the care plan transitions?
Personalized based on this facility's data
Key Review Excerpts
“I've been a resident at Aperion Care West Chicago for over a year. I came here for my clinical depression and anxiety. Since coming here I have recived actual help. I have a great therapist, social worker and nurses.”
“The staff are respectful and meet my needs both medically and mentally. The food is okay. On a scale of 1-10, 10 being the worst I rate it a 6. Laundry is average. Sometimes clothes come back stained or missing.”
“My Grandma died here, and you know how they informed my parents? They left a voicemail!! She was also missing belongings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints about this facility, raising serious concerns about resident protection from abuse and neglect. The most recurring problems involve abuse prevention, medication management, and accident safety. Recent inspections through 2026 show these core issues persist despite repeated corrections, suggesting ongoing challenges with maintaining safe conditions and proper oversight of vulnerable residents.
Jan 31, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 19, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
May 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 23, 2025
$17,345
Fine
Jul 18, 2024
$118,489
Fine
Jan 10, 2024
$114,514
Payment Denial
Jan 10, 2024
35-day denial
Ownership & Operations
Who Operates This Facility
Aperion Care West Chicago
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 25 of 32 (Worst)
Ownership & Management
Owners
Shira Meystel Irrv Tr Uad 1-1-21
Owner · Organization
1219, Lp
Owner · Organization
257, Lp
Owner · Organization
42170, Lp
Owner · Organization
Frederick S Frankel Trust
Owner · Organization
Spector, Jennifer
Owner
Turofsky, Steven
Owner
Wilhelm, Naftali
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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