Waterview Nursing Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 426 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Below average in NY · Below recommended RN staffing · No penalties on record
What this means for your family
Waterview offers an excellent environment for rehabilitation, with many families noting significant physical progress for their loved ones. However, given reports of medication errors and communication delays, we strongly advise families to maintain a proactive role in monitoring their loved one's care plan and to request regular, scheduled updates from the nursing supervisor.
Google Reviews
Google Reviews
426 reviews on Google“Waterview Nursing Care Center is widely praised for its compassionate, attentive staff and clean, modern facility with a scenic waterfront location. While the vast majority of reviews highlight exceptional rehab services and a supportive, family-oriented atmosphere, a small minority of families have raised serious concerns regarding medication management errors, communication gaps, and occasional lapses in patient supervision.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Clean, well-maintained, and modern facility
- Effective and motivating rehabilitation therapy team
- Proactive and supportive administrative leadership
Concerns
- Medication management errors and lack of oversight (mentioned by 2 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Inadequate supervision leading to patient safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 231 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your formal process for keeping families updated on a resident’s daily health status and changes in condition?
- 2Given the importance of precision with medication, could you walk me through the specific safety checks and oversight protocols you have in place to ensure medications are administered accurately?
- 3With a facility capacity of 200, how do you ensure that each resident receives consistent, personalized supervision throughout the day to maintain their safety?
- 4I see your CMS health inspection and staffing ratings are currently at 2 stars; what specific steps is the leadership team taking to improve these metrics and ensure higher quality care?
- 5What kind of daily activities or social programs do you offer that help residents feel connected and engaged within such a large community?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how quickly can we expect to be contacted?
Personalized based on this facility's data
Key Review Excerpts
“Before she came here, she could hardly talk, only whisper; now she’s talking normally. Before she came here, she couldn’t even get out of bed; now she’s standing and already walking a little.”
“The nurses know her name, the chef knows her favorite dessert, and the director knows our whole family. I sleep better at night knowing she’s here.”
“The after hour care utilizing Temi the robot who connects in real time with your provider makes this a real stand out in care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports leading to 6 deficiencies, including issues with abuse reporting, medication errors, and accident prevention. The most recurring problems involve inadequate reporting of suspected abuse or neglect (cited three times across surveys), care planning deficiencies, and fire safety violations. While all deficiencies show correction dates, the repeated abuse reporting failures and recent December 2024 citations for nursing staffing and resident environment raise ongoing quality concerns families should investigate further.
Dec 9, 2024Routine8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 9, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 9, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 30, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Waterview Nursing Care Center
for profit
Chain Affiliation
603 Healthcare
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 7
Ownership & Management
Owners
Beinhorn, Marvin
Owner
Paneth, Eric
Owner
Rausman, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
426 reviews from families & visitors
Official Website
Visit waterviewnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Archcare at Providence Rest
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Northern Manhattan Rehabilitation and Nursing Ctr
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Concourse Rehabilitation and Nursing Center INC
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