Cliffside Rehab & Residential Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 339 Google reviews
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What this means for your family
Cliffside Rehab has a strong reputation for its physical therapy department, which many families credit for successful recoveries. However, the facility has persistent, serious reports of poor hygiene, pest issues, and slow response times from nursing staff. We strongly advise families to conduct an unannounced visit, specifically checking the cleanliness of patient rooms and observing staff responsiveness before making a decision.
Google Reviews
Google Reviews
339 reviews on Google“Cliffside Rehab & Residential Health Care Center receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members, particularly in the rehab department. However, a significant number of reviewers report severe neglect, including unresponsiveness to call buttons, poor hygiene, and instances of pests like cockroaches and bedbugs. While some families feel their loved ones received excellent care, others describe the environment as unsafe and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility areas
- Helpful and professional social work staff
- Warm and attentive nursing care (cited in positive reviews)
Concerns
- Presence of pests (cockroaches and bedbugs) (mentioned by 7 reviewers)
- Neglect and slow response to call buttons (mentioned by 9 reviewers)
- Rude or unprofessional staff behavior (mentioned by 8 reviewers)
- Poor communication regarding medical status or transfers (mentioned by 5 reviewers)
- Poor quality or inappropriate food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a facility of this size, what specific protocols do you have in place to ensure call buttons are answered promptly and that residents feel heard?
- 3Could you walk me through your current pest control and deep-cleaning schedule to ensure the facility remains comfortable and sanitary for all residents?
- 4Given the importance of nutrition, how do you manage dietary preferences and ensure the quality of meals meets the residents' expectations?
- 5How do you keep families updated on medical status changes or transfers to ensure we are always in the loop regarding our loved one's care?
- 6What steps are you taking to support your nursing staff in maintaining a consistently warm and professional environment for everyone in the building?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was attentive, and the physical and occupational therapists worked hard to make sure she stayed motivated.”
“The residents were listening to a variety of live beautiful music (someone with an amazing voice was singing). From time to time staff members came around to dance/clap to stimulate the residents.”
“My mother was only there for a week and was in horrific condition. I had her transferred as soon as I could. They violate hippa. Her room was labeled with another patients name.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recent care quality issues and ongoing building safety problems. The most frequent deficiencies involve fire safety systems, resident care planning, and building maintenance. While older building code violations from 2020 remain uncorrected, most care-related issues from 2023 were addressed, though new problems with physical restraints and mobility care emerged in 2025, suggesting inconsistent quality oversight.
Jul 23, 2025Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have exits that are accessible at all times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 16, 2023Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Oct 9, 2020Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Ownership & Operations
Who Operates This Facility
Cliffside Rehab & Residential Health Care Center
for profit
Ownership & Management
Owners
Estate of Esther Friedman
Owner · Organization
Deutsch, Jack
Owner
Goldbaum, Saul
Owner
Lieberman, Gloria
Owner
Solomon, Esther
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
339 reviews from families & visitors
Official Website
Visit cliffsiderehab.com
Medicare data downloads
Original nursing home datasets
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