Elmhurst Care Center INC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the facility has a strong reputation for short-term physical therapy and rehab, the recurring reports of neglect and poor communication regarding basic daily care are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene, nutrition, and medication adherence.
Google Reviews
Google Reviews
70 reviews on Google“Elmhurst Care Center receives highly polarized feedback, with many families praising the physical therapy and rehabilitation teams for successful recoveries, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with patient hygiene, inadequate feeding assistance, and poor communication from nursing and medical staff. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the serious allegations regarding basic care and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and professional social work team
- Attentive nursing staff for some rehab patients
Concerns
- Neglect regarding feeding and hydration assistance (mentioned by 4 reviewers)
- Allegations of physical abuse or rough handling by staff (mentioned by 4 reviewers)
- Poor communication regarding medical status and changes (mentioned by 4 reviewers)
- Inadequate medical monitoring and medication management (mentioned by 4 reviewers)
- Staff attitude and lack of responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; what specific protocols do you have in place to ensure the dining areas and resident rooms stay this way?
- 2Since we want to ensure our loved one stays well-hydrated and nourished, how does the staff assist residents during meal times to make sure everyone is eating and drinking enough?
- 3How does the nursing team communicate daily medical updates or changes in condition to family members to ensure we are always in the loop?
- 4Can you tell me more about how medication management and monitoring are handled, especially during shift changes?
- 5What kind of daily activities or social programs are available to keep residents engaged and active throughout the week?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff was excellent, and about 95% of the health aides were kind, attentive, and professional. The facility was clean and well-run, which helped make my recovery smoother.”
“The staff was phenomenal. They knew everything about him and notified me right away when something changed. The social work and nursing staff was beyond exceptional, always keeping me updated.”
“My dad fell 4 times under their care and are trying to send him home meanwhile they haven’t walked him in days. Terrible establishment , terrible people & a waste of everyone’s time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about nursing staffing adequacy in 2024, indicating potential concerns about care levels. The facility has recurring issues with fire safety systems, care planning, and resident rights that span multiple surveys from 2019 to 2024, suggesting ongoing challenges with maintaining consistent standards. While all deficiencies show correction dates, the pattern of repeated problems across similar areas warrants careful consideration during your visit.
Jul 3, 2024Routine6
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 3, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 27, 2022Routine11
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Dec 5, 2019Routine5
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Elmhurst Care Center INC
for profit
Ownership & Management
Owners
Basch, Jack
Owner
Klein, Tibor
Owner
Klein, Yisrael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit elmhurstcare.com
Medicare data downloads
Original nursing home datasets
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