Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise compassionate individual cnas and nurses. Still worth an in-person visit.
based on 122 Google reviews
Email Waterman Canyon Post Acute to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Waterman Canyon Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: compassionate individual cnas and nurses and effective physical and occupational therapy. Review the component ratings and current source records before deciding.
Families should approach this facility with significant caution due to frequent and serious allegations regarding hygiene, neglect, and inadequate staffing during night shifts. While some long-term residents and their families praise specific CNAs and the rehabilitation therapy, there is a recurring pattern of complaints involving unpleasant odors, unhygienic living conditions, and delayed medical responses.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
The owner relies heavily on templated, repetitive responses that often use boilerplate language to acknowledge feedback. While they attempt to provide contact information for resolution, the responses frequently fail to address the specific details of the complaints.
Personalized based on this facility's data
Key Review Excerpts
“The staff was nothing but great to me and I give thanks to Araceli Rodriguez the DSD for hiring such amazing CNAs.”
“I am very disgusted with this place as I walked in the facility i got the bad smell of urine and some other kind of smell I feel so bad for all the patients”
“The casino outting was fun! The staff was there to support us in our experience.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed 14 complaints against this facility, triggering investigations that found deficiencies in care quality, resident rights, and protection from neglect. The most recurring problems involve care planning and treatment, medication management, and environmental safety issues like inadequate room sizes and equipment failures. While all deficiencies show correction dates, the pattern of repeated complaints through 2025 suggests ongoing quality concerns that families should carefully evaluate during visits.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Waterman Canyon Post Acute
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 86 of 260
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit watermancanyonpa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Medical Center Convalescent Hospital
< 1 miNursing Home · San Bernardino, CA
Valley Healthcare Center
< 1 miNursing Home · San Bernardino, CA
Abria Del Cielo
< 1 miAssisted Living · San Bernardino, CA
Arrowhead Springs Healthcare
< 1 miNursing Home · San Bernardino, CA
Haven Post Acute
1.4 miNursing Home · San Bernardino, CA
Villas at San Bernardino
1.4 miAssisted Living · San Bernardino, CA