Waterman Canyon Post Acute
Strong Medicare quality ratings; families often praise compassionate individual cnas and nurses. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
While certain staff members are exceptionally dedicated to patient care and rehabilitation, the facility has a documented history of hygiene issues and night-shift neglect. If you choose this facility, we recommend frequent, unannounced visits and direct communication with the Director of Nursing to ensure cleanliness and medication standards are being met.
Google Reviews
Google Reviews
118 reviews on Google“Families should approach this facility with significant caution due to frequent and serious allegations regarding hygiene, neglect, and inadequate staffing during night shifts. While some long-term residents and their families praise specific CNAs and the rehabilitation therapy, there is a recurring pattern of complaints involving unpleasant odors, unhygienic living conditions, and delayed medical responses.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual CNAs and nurses
- Effective physical and occupational therapy
- Engaging community outings and activities
- Supportive admissions and social services staff
Concerns
- Poor facility hygiene and unpleasant odors (mentioned by 7 reviewers)
- Inadequate staffing or slow response times during night/weekend shifts (mentioned by 5 reviewers)
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Unprofessional or rude communication from staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
The owner relies heavily on templated, repetitive responses that often use boilerplate language to acknowledge feedback. While they attempt to provide contact information for resolution, the responses frequently fail to address the specific details of the complaints.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams and community outings; could you tell us more about the types of activities planned for the residents each week?
- 2How does the nursing team manage routine hygiene and personal care, especially during the overnight and weekend shifts?
- 3What specific protocols do you have in place to ensure the facility remains clean, fresh, and well-maintained for the residents?
- 4Could you walk us through your process for medication management and how you ensure accuracy and timely administration?
- 5In the event of a medical emergency after hours, what is the immediate procedure for contacting physicians and notifying the family?
- 6We noticed the admissions staff is very supportive; how does the communication flow between the clinical staff and family members regarding daily updates?
Personalized based on this facility's data
Key Review Excerpts
“The staff was nothing but great to me and I give thanks to Araceli Rodriguez the DSD for hiring such amazing CNAs.”
“I am very disgusted with this place as I walked in the facility i got the bad smell of urine and some other kind of smell I feel so bad for all the patients”
“The casino outting was fun! The staff was there to support us in our experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints against this facility, triggering investigations that found deficiencies in care quality, resident rights, and protection from neglect. The most recurring problems involve care planning and treatment, medication management, and environmental safety issues like inadequate room sizes and equipment failures. While all deficiencies show correction dates, the pattern of repeated complaints through 2025 suggests ongoing quality concerns that families should carefully evaluate during visits.
Feb 25, 2026Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Sep 23, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 13, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Mar 21, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jan 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Waterman Canyon Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 86 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit watermancanyonpa.com
Medicare data downloads
Original nursing home datasets
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