Villas at San Bernardino
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 105 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a vibrant, activity-filled environment where residents are treated like family. The staff and management are clearly the facility's greatest asset. However, if your loved one relies on complex Medi-Cal or Medicare coordination, you should verify their administrative processes during your tour to ensure no lapses in coverage occur.
Google Reviews
Google Reviews
105 reviews on Google“Villas at San Bernardino is highly regarded by families for its warm, family-like atmosphere and an exceptionally engaging activities program led by dedicated staff. While the majority of reviews praise the cleanliness and compassionate care, one critical report regarding a failure to manage Medi-Cal paperwork highlights a significant administrative risk to monitor.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging and diverse activities programs
- Clean and well-maintained facility
- Strong, hands-on leadership and management
- Welcoming, family-oriented atmosphere
Concerns
- Administrative errors regarding Medi-Cal/Medicare paperwork
- Occasional loss of personal items (e.g., eyeglasses)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently name-drop specific staff members and repeat details mentioned in the reviews. While the structure often follows a template, the content is tailored to acknowledge the specific sentiments and people mentioned by the reviewer.
Questions for Your Tour
- 1We've noticed how much the management team engages with feedback online; how does that hands-on leadership style translate to the daily care of residents?
- 2The activity programs seem very diverse based on what we've heard; could you walk us through some of the specific social or creative outings residents enjoy?
- 3We want to ensure everything stays organized with billing; what is your process for managing Medi-Cal or Medicare paperwork to prevent any administrative hiccups?
- 4With a community of this size, what specific systems do you have in place to help residents keep track of personal items like eyeglasses or hearing aids?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6The facility looks beautifully maintained; how often are the common areas and resident rooms deep-cleaned to keep the environment so fresh?
Personalized based on this facility's data
Key Review Excerpts
“The food is delicious and made with real care, not microwave meals like some other places. The activities director is a true gem who brings so much joy to everyone.”
“The Wellness Director for assisted living and memory care, Dulce Allen, is in charge of the residents’ care and has been very helpful. She has sent me several pictures of my relative, smiling, and with items I’ve sent, with therapy dogs, etc.”
“My mom has been a resident at The Villas for over 3 years, and I’m so grateful for the care she receives. Two caregivers in particular have made a big difference.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 2, 2026OtherClean
The facility underwent a Case Management visit on March 2, 2026. The primary finding was the observation of unsanitary conditions in several resident bathrooms within the memory care unit. This deficiency is classified as Type A because it poses an immediate risk to the health and safety of the residents.
Nov 17, 2025OtherClean
The inspection was a Case Management visit conducted on 11/17/2025 regarding a complaint. The Licensing Program Analyst was able to conduct interviews with three staff members and obtain supportive documentation. No specific deficiencies were cited in the provided report content.
Nov 13, 2025OtherClean
The unannounced Case Management visit identified deficiencies related to the provision of planned activities for residents. Specifically, the facility was cited for failing to provide sufficient opportunities for residents to maintain their quality of life through varied activities. Both deficiencies cited are classified as Type A, indicating an immediate risk to resident health and safety.
Nov 13, 2025ComplaintClean
The unannounced Case Management visit identified deficiencies related to the provision of planned activities for residents. Specifically, the facility was cited for failing to provide sufficient opportunities for residents to maintain their quality of life through varied activities. Both deficiencies cited are classified as Type A, indicating an immediate risk to resident health and safety.
Oct 27, 2025OtherClean
The facility underwent an unannounced Case Management visit to test the smoke alarm and fire system. The Licensing Program Analyst observed staff testing the system, which sounded the alarm and closed the automatic doors, indicating the system was working properly. No deficiencies were cited in the provided report.
Oct 27, 2025ComplaintClean
The facility underwent an unannounced Case Management visit to test the smoke alarm and fire system. The Licensing Program Analyst observed staff testing the system, which sounded the alarm and closed the automatic doors, indicating the system was working properly. No deficiencies were cited in the provided report.
Oct 20, 2025InspectionClean
The facility was inspected on 10/20/2025 and was found to have three deficiencies. Two deficiencies are classified as Type A, indicating immediate risks to resident health and safety, concerning unsecured dangerous items and outdated resident medications. One Type B deficiency was cited regarding the improper storage of perishable food.
Oct 10, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Villas at San Bernardino, LLC
CARLTON, KENYA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit villasatsanbernardino.com
Medicare data downloads
Original nursing home datasets
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