Medical Center Convalescent Hospital
Strong Medicare quality ratings; families often praise compassionate and dedicated therapy team. Still worth an in-person visit.
based on 72 Google reviews
Watch Medical Center Convalescent Hospital
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers excellent rehabilitation services and a vibrant social atmosphere that many residents enjoy. However, families must be extremely vigilant regarding hygiene and medication management, as there are documented instances of serious neglect and communication breakdowns.
Google Reviews
Google Reviews
72 reviews on Google“Families considering this facility will find a polarized landscape of experiences. While many reviewers praise the compassionate care from specific CNAs and the high quality of the physical therapy and rehabilitation programs, there are serious, recurring allegations regarding hygiene neglect, medication errors, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated therapy team
- Friendly and attentive front desk staff
- Engaging social activities and patio events
- Clean and well-maintained common areas
Concerns
- Neglect regarding personal hygiene and soiled linens (mentioned by 3 reviewers)
- Inadequate staffing leading to slow response times (mentioned by 3 reviewers)
- Errors in medication administration and management (mentioned by 2 reviewers)
- Unprofessional or rude behavior from certain staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
The owner responds to negative reviews by personally arguing with the reviewer and denying the allegations using anecdotal evidence. For positive reviews, the responses are brief, dismissive, or entirely unrelated to the reviewer's specific praise.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and the patio events; could you tell us more about the social calendar for residents?
- 2How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What specific protocols are in place to ensure residents are kept clean, dry, and comfortable throughout the day?
- 4With the high staffing rating you have, how do you ensure that call lights are answered quickly even during busy shift changes?
- 5How do you maintain consistent communication with family members regarding updates on a loved one's health and daily well-being?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care between the facility and doctors?
Personalized based on this facility's data
Key Review Excerpts
“After arriving here he received daily physical therapy that tested his limits as time and went on, he received food that was necessary for diet restriction due to blood and pressure, and found great friends in nurses and other patients.”
“Today they had a picnic out on the patio. Food was good and great music and entertainment. Staff was awesome. It was hosted by a real sweetheart “JAN”!!!”
“The main problem was that the staff neglected to provide critical medication designed to prevent seizures, among other things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple surveys, with families having filed complaints about accident prevention. The most persistent issues involve dietary services (food safety, temperature, and staffing), medication management, and infection control appearing in surveys from 2021 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas like food service and medication safety across four years suggests ongoing operational challenges that families should carefully consider.
Feb 26, 2026Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 6, 2025Routine6
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 5, 2023Routine21
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Medical Center Convalescent Hospital
for profit
Chain Affiliation
Eva Care Group
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Chen, Jenq
Owner
Chen, Tze-Yun
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit progressivecarecenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Valley Healthcare Center
< 1 miNursing Home · San Bernardino, CA
Arrowhead Springs Healthcare
< 1 miNursing Home · San Bernardino, CA
Community Hospital of San Bernardino Dp Snf
2.5 miNursing Home · San Bernardino, CA
Hillcrest Nursing Home
3.6 miNursing Home · San Bernardino, CA
Totally Kids Rehabilitation Hospital - D/p Snf
4.6 miNursing Home · Loma Linda, CA
Meadows Ridge Care Center
5.8 miNursing Home · Colton, CA