Valley Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and hardworking therapy and nursing staff. Still worth an in-person visit.
based on 72 Google reviews
Watch Valley Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers excellent social engagement and a therapy team that many families find highly effective for rehabilitation. However, you must be vigilant about hygiene and medication accuracy, as multiple families have reported serious instances of neglect and errors in care.
Google Reviews
Google Reviews
72 reviews on Google“Families considering Valley Healthcare Center will find a facility with a highly dedicated and friendly nursing and therapy staff, often praised for their compassion during rehabilitation. However, there are serious, recurring reports of neglect regarding hygiene, medication errors, and inadequate staffing levels during certain shifts. While many residents enjoy the social activities and patio events, the facility faces significant criticism regarding cleanliness and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and hardworking therapy and nursing staff
- Engaging social activities and community events
- Clean and inviting environment in certain wings
- Effective rehabilitation and physical therapy programs
Concerns
- Inadequate hygiene and neglect (soiled patients) (mentioned by 3 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
- Staffing shortages and slow response times (mentioned by 3 reviewers)
- Unpleasant odors (urine/feces) in the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your therapy and rehab programs; how do you tailor those sessions to meet an individual's specific recovery goals?
- 2With the recent focus on improving facility standards, what specific steps is the team taking to ensure consistent cleanliness and a fresh environment in all wings?
- 3How does the nursing team manage medication schedules to ensure there are no delays or errors in administration?
- 4What is the process for communicating important health updates or changes in condition to family members?
- 5Could you tell me more about the social calendar and how you keep residents engaged with community events?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate physician or specialized care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was excellent. They took care of all our families need in a timely manner. Made my father very confortable.”
“The facility is incredibly clean, and all of the nurses are very friendly. The housekeeping completes any cleaning jobs in a timely manner.”
“My father was transferred here the late night of February 20th 2024, on tbe 21st we showed up at 9am visiting hour's. He was here less than nine hours, when we walked in his three week old colostomy bag had NOT been emptied at all”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Healthcare Center shows concerning patterns with families filing formal complaints about care quality in recent years, particularly regarding wound care and treatment issues. The facility has recurring problems in three main areas: nutrition and food safety, infection control, and care planning. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys suggests ongoing operational challenges that families should investigate thoroughly during visits.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2025Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Aug 28, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 15, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Mar 7, 2025
$37,151
Payment Denial
Mar 7, 2025
17-day denial
Ownership & Operations
Who Operates This Facility
Valley Healthcare Center
for profit
Chain Affiliation
Progressive Health Care Centers
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Cotton Family Revocable Trust
Owner · Organization
Helen Louise Larson Revocable Trust
Owner · Organization
The Larson Family Trust of 2010
Owner · Organization
Armstrong, John
Owner
Armstrong, Laura
Owner
Goings, Gregory
Owner
Goings, Patricia
Owner
Goings, Verna
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit progressivecarecenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Medical Center Convalescent Hospital
< 1 miNursing Home · San Bernardino, CA
Abria Del Cielo
< 1 miAssisted Living · San Bernardino, CA
Waterman Canyon Post Acute
< 1 miNursing Home · San Bernardino, CA
Haven Post Acute
1.4 miNursing Home · San Bernardino, CA
Highland Palms Healthcare Center
4.1 miNursing Home · Highland, CA
Brookdale Loma Linda
5.5 miAssisted Living · Loma Linda, CA