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Strong Medicare quality ratings; public reviewers often praise compassionate and hardworking therapy and nursing staff. Still worth an in-person visit.
based on 72 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Valley Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and hardworking therapy and nursing staff and engaging social activities and community events. Review the component ratings and current source records before deciding.
Families considering Valley Healthcare Center will find a facility with a highly dedicated and friendly nursing and therapy staff, often praised for their compassion during rehabilitation. However, there are serious, recurring reports of neglect regarding hygiene, medication errors, and inadequate staffing levels during certain shifts. While many residents enjoy the social activities and patio events, the facility faces significant criticism regarding cleanliness and responsiveness to patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 78 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff was excellent. They took care of all our families need in a timely manner. Made my father very confortable.”
“The facility is incredibly clean, and all of the nurses are very friendly. The housekeeping completes any cleaning jobs in a timely manner.”
“My father was transferred here the late night of February 20th 2024, on tbe 21st we showed up at 9am visiting hour's. He was here less than nine hours, when we walked in his three week old colostomy bag had NOT been emptied at all”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Valley Healthcare Center shows concerning patterns with families filing formal complaints about care quality in recent years, particularly regarding wound care and treatment issues. The facility has recurring problems in three main areas: nutrition and food safety, infection control, and care planning. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys suggests ongoing operational challenges that families should investigate thoroughly during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Mar 7, 2025
$37,151
Payment Denial
Mar 7, 2025
17-day denial
Valley Healthcare Center
for profit
Progressive Health Care Centers
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5 (Lowest rating)
Owners
Cotton Family Revocable Trust
Owner · Organization
Helen Louise Larson Revocable Trust
Owner · Organization
The Larson Family Trust of 2010
Owner · Organization
Armstrong, John
Owner
Armstrong, Laura
Owner
Goings, Gregory
Owner
Goings, Patricia
Owner
Goings, Verna
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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