Arrowhead Springs Healthcare
Strong Medicare quality ratings; families often praise professional rehabilitation therapy team. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While this facility has a history of positive rehabilitation outcomes and friendly administration, recent reviews from 2026 indicate a dangerous decline in care standards. If you choose this facility, you must closely monitor hygiene, medication administration, and how quickly staff responds to call buttons during night and weekend shifts.
Google Reviews
Google Reviews
35 reviews on Google“Families should exercise extreme caution, as recent reviews from late 2025 and early 2026 describe severe issues with understaffing, hygiene, and neglect. While some visitors in 2024 and 2025 praised the rehabilitation and nursing staff, a significant number of recent reports highlight overwhelming odors, delayed response to call buttons, and inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehabilitation therapy team
- Friendly and welcoming administrative staff
- Compassionate nursing staff (noted in older reviews)
- Cleanliness in certain renovated areas
Concerns
- Severe understaffing and slow response to call buttons (mentioned by 4 reviewers)
- Unsanitary conditions and overwhelming odors of urine/feces (mentioned by 4 reviewers)
- Neglect regarding hygiene and frequent diaper changes (mentioned by 3 reviewers)
- Medication management and medical equipment failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently address the reviewer by name and acknowledge specific details mentioned in the review. While most responses are warm and appreciative, the negative review response relies on a standard professional template.
Questions for Your Tour
- 1We've heard great things about your rehab team; could you tell us more about how the therapy sessions are integrated into a resident's daily routine?
- 2How does the nursing team manage call button responses to ensure residents aren't waiting long for assistance?
- 3What specific protocols are in place to ensure the facility remains clean and fresh-smelling, especially in the resident rooms?
- 4How do you ensure that medication administration and medical equipment maintenance are monitored closely to prevent any errors?
- 5We noticed the administrative staff is very welcoming; how do you keep families updated on changes in a resident's care or hygiene needs?
- 6What kind of daily activities or social outings are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The healthcare professionals here—nurses, doctors, and support staff—go above and beyond their duties. The environment feels safe, clean, and well-organized, which instantly puts you at ease.”
“I could not be happier with the outcomes of the physical therapy team. The nursing staff was attentive, caring and extremely passionate about my mom’s care.”
“Two showers a week is inhumane. Keep in mind most patients are wearing diapers and soiling their beds and they’re getting TWO SHOWERS a week !!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports that triggered several inspections, citing concerns about basic resident care, infection control, and safety practices. The facility shows persistent issues with providing appropriate treatment according to care plans, infection prevention programs, and maintaining safe living environments that recur across multiple years. While all 59 deficiencies have correction dates indicating the facility addresses problems when identified, the repeated complaint-driven surveys suggest ongoing care quality challenges families should investigate thoroughly before placement.
Apr 24, 2025Complaint6
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 24, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Arrowhead Springs Healthcare
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 60 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit arrowheadspringshealthcare.com
Medicare data downloads
Original nursing home datasets
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