Haven Post Acute
Strong Medicare quality ratings; families often praise exceptional wound care and therapy teams. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring specialized wound care or intensive physical therapy, as their clinical teams are frequently praised. However, families should remain vigilant regarding call light response times and ensure that personal belongings are clearly labeled, as some reviewers have noted delays in care and lost items.
Google Reviews
Google Reviews
92 reviews analyzed“Families considering Haven Post Acute will find a facility with highly praised wound care and therapy teams, often described as exceptional for rehabilitation. However, significant concerns exist regarding slow response times to call lights, instances of understaffing, and reports of poor hygiene and unpleasant odors in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care and therapy teams
- Compassionate and kind nursing staff
- Clean and well-maintained facility in recent years
- Professional social services department
Concerns
- Slow response times to call lights and pain medication requests (mentioned by 3 reviewers)
- Issues with facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Understaffing, particularly during weekends or off-hours (mentioned by 3 reviewers)
- Loss or mismanagement of patient personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, warm, and empathetic responses that frequently use the reviewer's name and reference specific staff members or patient experiences. They demonstrate a proactive approach to negative feedback by offering direct follow-up communication.
Questions for Your Tour
- 1I've heard wonderful things about your wound care and therapy teams; could you tell me more about how those specialists work with residents?
- 2How do you ensure that call lights and requests for pain medication are addressed promptly, especially during the evening or weekend shifts?
- 3What specific protocols do you have in place to ensure the facility remains clean and fresh-smelling for the residents' comfort?
- 4How does the facility manage and track residents' personal belongings to prevent anything from being misplaced?
- 5Could you explain your process for managing medications to ensure everything is administered accurately and on schedule?
- 6What kind of daily activities or social events does the social services department organize to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“At Haven, my grandpa thrived and is back home again doing so well. Thank you Irvin and the therapy team for great journey with you guys!”
“The wound care team is the bomb and awesome. Peter, Jose, Moureen, Kate, and Deryk. I wanted to give a special heart felt thank you to those 5 people who took extremely good care of my father wounds.”
“I was given the wrong medicine, I personally reported to maintainance that the toilet was stopped up but it wasn't fixed until they came into my room for something else the next day”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaint reports against this facility, triggering 9 investigations that revealed concerning issues with medication management, care quality, and abuse reporting. The most recurring problems involve medication errors, inadequate nutrition and dietary services, and safety hazards. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and the significant number of family complaints suggest ongoing care quality concerns that warrant careful consideration.
Mar 30, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 6, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Mar 10, 2024
$37,557
Payment Denial
Mar 10, 2024
16-day denial
Fine
Aug 7, 2023
$4,545
Fine
Jul 17, 2023
$13,635
Ownership & Operations
Who Operates This Facility
Haven Post Acute
for profit
Chain Affiliation
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit havenpostacute.com
Medicare data downloads
Original nursing home datasets
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