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Strong Medicare quality ratings; public reviewers often praise exceptional wound care and therapy teams. Still worth an in-person visit.
based on 96 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Haven Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: exceptional wound care and therapy teams and compassionate and kind nursing staff. Review the component ratings and current source records before deciding.
Families considering Haven Post Acute will find a facility with highly praised wound care and therapy teams, often described as exceptional for rehabilitation. However, significant concerns exist regarding slow response times to call lights, instances of understaffing, and reports of poor hygiene and unpleasant odors in certain areas.
Quality Themes
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Concerns
Rating Trends
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Distribution · 115 analyzed
The owner provides highly personalized, warm, and empathetic responses that frequently use the reviewer's name and reference specific staff members or patient experiences. They demonstrate a proactive approach to negative feedback by offering direct follow-up communication.
Personalized based on this facility's data
Key Review Excerpts
“At Haven, my grandpa thrived and is back home again doing so well. Thank you Irvin and the therapy team for great journey with you guys!”
“I was given the wrong medicine, I personally reported to maintainance that the toilet was stopped up but it wasn't fixed until they came into my room for something else the next day”
“They'd leave my bedridden family member in his wheelchair for long periods of time after he'd get a visit. It was very painful for him to sit in the chair for more than a few minutes.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
1
measures
1
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Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed multiple complaint reports against this facility, triggering 9 investigations that revealed concerning issues with medication management, care quality, and abuse reporting. The most recurring problems involve medication errors, inadequate nutrition and dietary services, and safety hazards. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and the significant number of family complaints suggest ongoing care quality concerns that warrant careful consideration.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 10, 2024
$37,557
Payment Denial
Mar 10, 2024
16-day denial
Haven Post Acute
for profit
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 12
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
96 reviews from families & visitors
Official Website
Visit havenpostacute.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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