Abria Del Cielo
Reviewer concerns include severe understaffing and lack of professional care — investigate before committing.
based on 6 Google reviews
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What this means for your family
The recent trend of reviews is deeply concerning, with multiple recent reports of dangerous understaffing and a lack of professional oversight. If you are considering this facility, you must personally verify staffing ratios and safety protocols, as recent visitors have reported a significant decline from the facility's historical reputation.
Google Reviews
Google Reviews
6 reviews on Google“Families should approach this facility with extreme caution due to recent, highly critical reports of severe understaffing and a lack of professional care. While one older review describes a loving, family-like environment, more recent feedback from 2025 warns of safety concerns and a profit-driven approach to resident care.”
Quality Themes
Tap a score for detailsStrengths
- Historically described as a loving, family-like environment
- Staff members previously noted for deep care for residents
Concerns
- Severe understaffing and lack of professional care
- Unsolicited/shady communication practices
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the loving, family-like atmosphere here; how do you foster that sense of community among the 240 residents?
- 2How do you ensure that every resident receives consistent, high-quality attention from the care team throughout their shift?
- 3Can you walk us through the specific protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 4What steps has the facility taken recently to ensure communication with family members is proactive and transparent?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6How do you manage the staffing levels to ensure that the deep level of care the staff is known for is maintained during busy periods?
Personalized based on this facility's data
Key Review Excerpts
“Abria Del Cielo Is A Loving Facility All The Staff Cares Deeply About The Residents & Tries Their Best To Please & Help Every Single Resident's Problem . I've Been There Multiple Times & I Paid Attention To How Every Resident Is Treated”
“It's a joke the care is horrifying and they don't truly care about the clients whom stay there. It's a place that only runs because of all the money they make. They don't put any effort at all in making sure anyone is safe or is doing ALRIGHT.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 6, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 8, 2025ComplaintClean
This report details a Complaint Investigation conducted on 10/08/2025 regarding allegations of physical, financial, and inadequate care. Based on the investigation findings, all three allegations were deemed 'Unsubstantiated,' meaning there was insufficient evidence to prove any violation occurred.
Aug 29, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 14, 2025OtherClean
The inspection report was completed on August 14, 2025, following a Case Management visit. The visit involved the Licensing Program Analyst meeting with the Administrator to sign an amended Complaint Investigation Report. No specific deficiencies were cited in the provided report content.
Jul 2, 2025ComplaintClean
This report details a complaint investigation conducted on 07/02/2025 regarding allegations of mistreatment, financial abuse, medication errors, and pest issues. All four allegations raised were found to be unsubstantiated based on the evidence reviewed during the investigation.
Jun 30, 2025OtherClean
This report documents a Case Management visit conducted on June 30, 2025, at the facility. The visit involved an interview with the Administrator, Criselda Espiritu Santo, and the Licensing Program Analyst. No specific deficiencies were cited in the provided report content.
May 30, 2025ComplaintClean
This report details an investigation into two allegations: staff failing to prevent verbal altercations and staff failing to provide a safe environment. Based on interviews with staff and residents, both allegations were found to be unsubstantiated.
May 22, 2025InspectionClean
The facility underwent a required annual inspection on May 22, 2025. The inspection noted one deficiency related to the improper storage of cleaning supplies near food, which was cited as a Type A violation due to immediate health risks. The facility was otherwise observed to be clean and in good repair.
Ownership & Operations
Who Operates This Facility
Mere Enterprises, INC
CRISELDA ESPIRITU SANTO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit abriadelcielo.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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