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Reviewer concerns include severe understaffing and lack of professional care — investigate before committing.
based on 5 Google reviews
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Reviewer feedback for Abria Del Cielo suggests areas to investigate further. Common concerns include: severe understaffing and lack of professional care, unsolicited/shady communication practices. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with extreme caution due to recent, highly critical reports of severe understaffing and a lack of professional care. While one older review describes a loving, family-like environment, more recent feedback from 2025 warns of safety concerns and a profit-driven approach to resident care.
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Key Review Excerpts
“Abria Del Cielo Is A Loving Facility All The Staff Cares Deeply About The Residents & Tries Their Best To Please & Help Every Single Resident's Problem . I've Been There Multiple Times & I Paid Attention To How Every Resident Is Treated”
“It's a joke the care is horrifying and they don't truly care about the clients whom stay there. It's a place that only runs because of all the money they make. They don't put any effort at all in making sure anyone is safe or is doing ALRIGHT.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
This report details a Complaint Investigation conducted on 10/08/2025 regarding allegations of physical, financial, and inadequate care. Based on the investigation findings, all three allegations were deemed 'Unsubstantiated,' meaning there was insufficient evidence to prove any violation occurred.
COMPLAINT INVESTIGATION REPORT
The inspection report was completed on August 14, 2025, following a Case Management visit. The visit involved the Licensing Program Analyst meeting with the Administrator to sign an amended Complaint Investigation Report. No specific deficiencies were cited in the provided report content.
This report details a complaint investigation conducted on 07/02/2025 regarding allegations of mistreatment, financial abuse, medication errors, and pest issues. All four allegations raised were found to be unsubstantiated based on the evidence reviewed during the investigation.
This report documents a Case Management visit conducted on June 30, 2025, at the facility. The visit involved an interview with the Administrator, Criselda Espiritu Santo, and the Licensing Program Analyst. No specific deficiencies were cited in the provided report content.
This report details an investigation into two allegations: staff failing to prevent verbal altercations and staff failing to provide a safe environment. Based on interviews with staff and residents, both allegations were found to be unsubstantiated.
Mere Enterprises, INC
CRISELDA ESPIRITU SANTO
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Google Reviews
5 reviews from families & visitors
Official Website
Visit abriadelcielo.com
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