Waterbury Center for Nursing & Rehabilitation LLC
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 28 Google reviews

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What this means for your family
This facility features a highly regarded rehabilitation department and dedicated nursing staff, making it a strong candidate for recovery. However, families should be aware of consistent complaints regarding food quality and should conduct a thorough tour to observe the level of attention provided to residents' daily needs.
Google Reviews
Google Reviews
28 reviews on Google“Waterbury Center for Nursing & Rehabilitation receives highly polarized feedback, with many residents and families praising the rehabilitation department and nursing staff for their dedication and kindness. However, significant concerns exist regarding the quality of food, which is frequently described as cold or unpalatable, and reports of neglect or slow response times in certain units.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facilities
- Responsive social work and administrative support
Concerns
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Reports of neglect or lack of basic care (e.g., hygiene, pain management) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback; how does the team use resident and family suggestions to improve the facility?
- 2What steps are being taken to ensure meals are served at the proper temperature and that the dining experience is enjoyable for everyone?
- 3Could you tell me more about how the nursing team manages medication schedules and ensures pain management is handled consistently?
- 4Since the rehabilitation therapy team is highly regarded, how do you coordinate their sessions with a resident's daily nursing care?
- 5What kind of social activities or daily outings are available to keep residents engaged and connected with one another?
- 6How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehab is one of the best I have been in. Mindy is great”
“The social worker was extremely kind and genuinely concerned about my brother. Since I moved to the West Coast, I was especially worried about him. She was calm, reassuring and very supportive”
“The Nursing staff is amazing they make sure you are comfortable and well taken care of...The physical therapy group are awesome.....The kitchen are lazy the food comes up ice cold”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered inspections, resulting in serious deficiencies related to protecting residents from abuse and neglect that have persisted across recent surveys. The facility shows recurring issues with infection control, fire safety systems, and resident assessment documentation. While most deficiencies appear to be corrected when identified, the pattern of complaint-driven inspections and repeated problems in resident protection suggests ongoing quality concerns that warrant careful consideration before placement.
Dec 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Feb 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 20, 2024Routine8
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 20, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Waterbury Center for Nursing & Rehabilitation LLC
for profit
Chain Affiliation
Essential Healthcare
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Landa, Joseph
Owner
Landa, Sari
Owner
Salamon, Menajem
Owner
Salamon, Mordejai
Owner
Mayer, Abraham
Owner
Mayer, Berry
Owner
Mayer, Moshe
Owner
Mayer, Yossie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit waterburynh.com
Medicare data downloads
Original nursing home datasets
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