Cook Willow Health & Rehabilitation Center, INC.
Strong Medicare quality ratings; families often praise professional and friendly nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report excellent experiences and a clean environment, there are serious, recurring concerns regarding hygiene and responsiveness to patient needs. If you are considering this facility, we strongly recommend an unannounced visit to inspect the cleanliness of equipment and to observe how staff interact with residents during high-traffic times.
Google Reviews
Google Reviews
18 reviews on Google“Cook Willow Health & Rehabilitation Center receives highly polarized feedback, with some families praising the professional staff and clean environment, while others report significant concerns regarding hygiene and facility management. Critical reviews highlight issues with cleanliness, such as soiled equipment, and a lack of responsiveness to patient safety and comfort concerns. Prospective families should weigh the positive experiences of long-term residents against the serious allegations of neglect and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly nursing staff
- Recent facility remodeling and upgrades
- Positive outcomes for long-term residents
- Helpful and attentive administrative leadership
Concerns
- Poor hygiene and cleanliness standards (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's great to see the recent facility remodeling and upgrades; how often are the common areas and resident rooms deep-cleaned to maintain that new look?
- 2We've heard wonderful things about the professional and friendly nursing staff; how does the leadership team support them to ensure there is always enough care available for every resident?
- 3Since the administrative leadership is known for being so helpful, what is the best way for our family to stay in regular contact with you regarding updates on our loved one?
- 4Could you walk us through the protocol for handling a medical emergency or a sudden change in health during the overnight hours?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
- 6With the recent improvements to the facility, are there any new amenities or specialized programs that the residents are particularly enjoying right now?
Personalized based on this facility's data
Key Review Excerpts
“Staff was exceptional. My Me Me came to life while there, more socialble and happier, at least until she couldn't be anymore.”
“The night my mom died down the hall a patients t.v was wicked loud and other patient were trying to come into her room this was during Covid, me and a family were called ther because our mom was dying we complained about this issue nothing was done.”
“My grandmother is unable to walk to the bathroom, so we kindly asked for a commode. The worker there grabbed one and when we opened it, it was covered in human waste.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including families filing complaints that triggered findings about inadequate reporting of suspected abuse and neglect. The facility shows recurring issues across care planning and assessment, fire safety systems, and resident rights that have persisted across multiple surveys from 2021 to 2024, suggesting systemic problems that reappear even after reported corrections.
Sep 12, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 6, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nov 22, 2021Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Cook Willow Health & Rehabilitation Center, INC.
for profit
Ownership & Management
Owners
Macdonald, Susan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit cookwillow.com
Medicare data downloads
Original nursing home datasets
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