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Nursing HomeMedicaid Investigative

Cheshire House Health Care Facility & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3396 E Main Street, Waterbury, CT 0670575 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 109 Google reviews

Cheshire House Health Care Facility & Rehab Center Nursing Home in Waterbury, CT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 12)

Below average in CT · Below recommended RN staffing · Above recommended total nurse staffing · Best in RYDERS HEALTH MANAGEMENT chain · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is highly regarded, the facility has a concerning pattern of inconsistent nursing care and sanitation issues. We strongly recommend that you visit during off-hours or weekends to observe staffing levels and response times yourself, and ask management directly about their current pest control and hygiene protocols.

Google Reviews

Google Reviews

109 reviews on Google
Cheshire House receives polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness and professionalism. However, there are recurring, serious complaints regarding neglect, poor hygiene, and rude behavior from some nursing aides, particularly during off-hours and weekends. Prospective families should be aware of these inconsistencies in care quality and the reported issues with facility cleanliness.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean4.0Activities7.0Meds3.0Memory4.0Comms4.0ValueN/A

Strengths

  • Highly effective physical therapy department
  • Many individual nurses and aides described as compassionate
  • Welcoming and professional administrative staff
  • Well-maintained and pleasant facility environment

Concerns

  • Inattentive care and slow response times, especially on weekends (mentioned by 4 reviewers)
  • Rude or dismissive behavior from nursing aides (mentioned by 5 reviewers)
  • Sanitation issues, including reports of roaches and odors (mentioned by 3 reviewers)
  • Lack of communication regarding medical incidents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(4)'20(3)'22(16)'24(4)'26(4)

Distribution · 113 analyzed

5
81
4
14
3
0
2
3
1
15
10 reviews posted between Dec 9, 2025Dec 10, 2025 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy department; could you tell us more about how the therapists work with residents to regain their strength?
  • 2How does the nursing team ensure that communication remains consistent between the staff and family members, especially regarding changes in medical status?
  • 3What specific protocols are in place to ensure medication management is handled accurately and timely for every resident?
  • 4Since we know the administrative team is very professional, how do you involve families in the care planning process?
  • 5What steps are being taken to ensure the facility remains clean, fresh, and well-maintained for the residents' comfort?
  • 6How does the care team manage resident needs and response times during the weekends when fewer staff members might be present?

Personalized based on this facility's data


Key Review Excerpts

The nurses were great with my mom. Some of the aides were very rude towards my mom. The social worker Lynn was great. Physical Therapy was wonderful with my mom helping her get the mobility.

Long-term resident's family · 2023★★★★★

Friday night she was screaming in pain for 3 hrs and no one came to her aid..Also she used the bed pan cause noone was around to help her to the bathroom..It took my sister to go there and scream at them to

Long-term resident's family · 2021☆☆☆☆

The nursing supervisor, Doreen is an earth Angel. From the minute I arrived she was right on top of everything!!! Check on me throughout my stay, making sure I was comfortable.

Rehab patient · 2021★★★★★
Source: 109 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility51.4%
Worse than Avg
Here
51.4%
US
93.4%
CT
88.0%
Naugatuck vly
89.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CT
19.7%
Naugatuck vly
26.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility73.3%
Worse than Avg
Here
73.3%
US
95.5%
CT
93.5%
Naugatuck vly
94.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
19.4%
CT
24.9%
Naugatuck vly
26.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
14.4%
CT
18.2%
Naugatuck vly
18.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.5%
CT
17.4%
Naugatuck vly
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
79.7%
CT
69.7%
Naugatuck vly
69.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
81.8%
CT
71.0%
Naugatuck vly
71.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
CT
1.5%
Naugatuck vly
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Above state avg (12.8)
14 complaint-triggered

Families have filed multiple complaints about this facility, with recurring issues in resident rights, abuse protection, and care planning continuing across recent surveys. The facility repeatedly struggles with protecting residents from abuse and neglect, honoring basic resident rights like dignity and communication, and maintaining quality care standards. While all deficiencies show correction dates, the pattern of similar problems reappearing suggests systemic challenges that families should carefully consider.

Mar 3, 2026Complaint
1
0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Oct 20, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 22, 2025Routine
19
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Apr 22, 2025Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 24, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 10, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cheshire House Health Care Facility & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ryders Health Management

Chain Size

8 facilities nationwide

Chain avg rating: 1.6/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Sbriglio, Martin

Owner

100%

Key personnel

Farmer, MichelleOfficer / DirectorKrijgsman, MichaelOfficer / DirectorFarmer, MichelleManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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