Cheshire House Health Care Facility & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 109 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 12)
Below average in CT · Below recommended RN staffing · Above recommended total nurse staffing · Best in RYDERS HEALTH MANAGEMENT chain · No penalties on record
What this means for your family
While the rehabilitation therapy team is highly regarded, the facility has a concerning pattern of inconsistent nursing care and sanitation issues. We strongly recommend that you visit during off-hours or weekends to observe staffing levels and response times yourself, and ask management directly about their current pest control and hygiene protocols.
Google Reviews
Google Reviews
109 reviews on Google“Cheshire House receives polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness and professionalism. However, there are recurring, serious complaints regarding neglect, poor hygiene, and rude behavior from some nursing aides, particularly during off-hours and weekends. Prospective families should be aware of these inconsistencies in care quality and the reported issues with facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Many individual nurses and aides described as compassionate
- Welcoming and professional administrative staff
- Well-maintained and pleasant facility environment
Concerns
- Inattentive care and slow response times, especially on weekends (mentioned by 4 reviewers)
- Rude or dismissive behavior from nursing aides (mentioned by 5 reviewers)
- Sanitation issues, including reports of roaches and odors (mentioned by 3 reviewers)
- Lack of communication regarding medical incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department; could you tell us more about how the therapists work with residents to regain their strength?
- 2How does the nursing team ensure that communication remains consistent between the staff and family members, especially regarding changes in medical status?
- 3What specific protocols are in place to ensure medication management is handled accurately and timely for every resident?
- 4Since we know the administrative team is very professional, how do you involve families in the care planning process?
- 5What steps are being taken to ensure the facility remains clean, fresh, and well-maintained for the residents' comfort?
- 6How does the care team manage resident needs and response times during the weekends when fewer staff members might be present?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were great with my mom. Some of the aides were very rude towards my mom. The social worker Lynn was great. Physical Therapy was wonderful with my mom helping her get the mobility.”
“Friday night she was screaming in pain for 3 hrs and no one came to her aid..Also she used the bed pan cause noone was around to help her to the bathroom..It took my sister to go there and scream at them to”
“The nursing supervisor, Doreen is an earth Angel. From the minute I arrived she was right on top of everything!!! Check on me throughout my stay, making sure I was comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring issues in resident rights, abuse protection, and care planning continuing across recent surveys. The facility repeatedly struggles with protecting residents from abuse and neglect, honoring basic resident rights like dignity and communication, and maintaining quality care standards. While all deficiencies show correction dates, the pattern of similar problems reappearing suggests systemic challenges that families should carefully consider.
Mar 3, 2026Complaint1
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Oct 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 22, 2025Routine19
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Apr 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Cheshire House Health Care Facility & Rehab Center
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Sbriglio, Martin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit cheshire-house.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Autumn Lake Healthcare at Bucks Hill
4.3 miNursing Home · Waterbury, CT
Civita Care Center at Cheshire
4.4 miNursing Home · Cheshire, CT
Livewell Connecticut
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Summit at Plantsville Center for Health & Rehabili
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Waterbury Center for Nursing & Rehabilitation LLC
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Beacon Brook Center for Health & Rehabilitation
6.0 miNursing Home · Naugatuck, CT