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Nursing HomeMedicaid Investigative

Apple Rehab Watertown

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

35 Bunker Hill Rd, Oakville · Watertown, CT 06795110 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 43 Google reviews

5
4
3
2
1
Apple Rehab Watertown Nursing Home in Watertown, CT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 12)

Below average in CT · Below recommended RN staffing · $25,058 in fines

Source: Medicare data

What this means for your family

This facility's physical and occupational therapy departments are highly regarded and could be a strong asset for short-term recovery. However, families should be aware of recurring reports regarding slow call-button response times and facility maintenance issues. We recommend visiting in person to observe staffing levels and asking specifically how they handle dietary requirements and communication during the transition of care.

Google Reviews

Google Reviews

43 reviews on Google
Apple Rehab Watertown receives highly polarized feedback, with many families praising the physical therapy department and specific nursing staff, while others report significant issues with facility maintenance and responsiveness. Common complaints include long wait times for call buttons, inconsistent communication regarding patient care, and a lack of attention to dietary restrictions. Prospective families should be aware that experiences appear to vary significantly depending on the specific staff members assigned to a patient.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Select nursing staff noted for being caring and attentive
  • Supportive admissions process
  • Cleanliness and friendliness noted in recent positive reviews

Concerns

  • Slow response times to call buttons (mentioned by 4 reviewers)
  • Inadequate handling of dietary restrictions and meal quality (mentioned by 4 reviewers)
  • Facility maintenance issues (leaking toilets, rusted equipment, damaged furniture) (mentioned by 4 reviewers)
  • Staffing shortages and high turnover (mentioned by 3 reviewers)
  • Poor communication regarding discharge and medical status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(7)'21(7)'23(8)'25(6)'26(1)

Distribution · 46 analyzed

5
22
4
3
3
1
2
2
1
18

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with new residents to reach their mobility goals?
  • 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes or overnight hours?
  • 3Could you walk us through your process for managing specific dietary restrictions and how you ensure meal quality remains consistent for every resident?
  • 4What steps are being taken to address recent maintenance needs, such as ensuring all room fixtures and furniture are in top condition?
  • 5How does the staff communicate important updates regarding a resident's medical status or upcoming discharge plans to the family?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy and occupational therapy were excellent. Every nurse and aide who assisted me were kind and caring. I felt well taken care of and seen as an individual, not just another patient.

Rehab patient · 2024★★★★

The nursing staff worked dangerously short EVERYDAY and not once did I hear them complain 5 stars they were great. Housekeeping is horrible my room and bathroom would go days without cleaning until I complained.

Rehab patient · 2022★★★☆☆

They never knew when I would show up but they were honest caring and present. My mom passed and that is sad but the nurses would come in and one gave her a kiss everyday.

Long-term resident's family · 2023★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
7%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
93.4%
CT
88.0%
Naugatuck vly
88.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
CT
19.7%
Naugatuck vly
26.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
14.4%
CT
18.2%
Naugatuck vly
17.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.4%
CT
24.9%
Naugatuck vly
27.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
15.3%
CT
17.4%
Naugatuck vly
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
19.5%
CT
17.4%
Naugatuck vly
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.3%
Mixed vs Avgs
Here
74.3%
US
79.7%
CT
69.7%
Naugatuck vly
66.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.8%
Mixed vs Avgs
Here
75.8%
US
81.8%
CT
71.0%
Naugatuck vly
68.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
CT
1.5%
Naugatuck vly
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (12.8)
9 complaint-triggered
$25,058 in fines

Apple Rehab Watertown shows concerning patterns with families filing 11 complaints triggering federal investigations, including serious issues around abuse protection, care planning, and resident safety. The facility has recurring problems with infection control, maintaining proper medical records, and protecting residents from abuse, with some deficiencies persisting across multiple surveys from 2019 to 2024. While most violations have correction dates, two recent complaint-triggered deficiencies from 2026 remain under correction plans.

Jan 12, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 16, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 18, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 18, 2024Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0561Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Nov 30, 2023Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 4, 2023Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Jun 18, 2024

$25,058

Ownership & Operations

Who Operates This Facility

Owner / Operator

Apple Rehab Watertown

Organization Type

for profit

Chain Affiliation

Chain Name

Apple Rehab

Chain Size

20 facilities nationwide

Chain avg rating: 2.1/5 · Rank 13 of 20

Ownership & Management

Owners

Foley, Brian

Owner

100%

Key personnel

Singh, DevikaW-2 Managing EmployeeFoley, BrianOfficer / DirectorVess, RyanOfficer / DirectorVess, RyanOfficer / DirectorVess, RyanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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