Apple Rehab Watertown
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 12)
Below average in CT · Below recommended RN staffing · $25,058 in fines
What this means for your family
This facility's physical and occupational therapy departments are highly regarded and could be a strong asset for short-term recovery. However, families should be aware of recurring reports regarding slow call-button response times and facility maintenance issues. We recommend visiting in person to observe staffing levels and asking specifically how they handle dietary requirements and communication during the transition of care.
Google Reviews
Google Reviews
43 reviews on Google“Apple Rehab Watertown receives highly polarized feedback, with many families praising the physical therapy department and specific nursing staff, while others report significant issues with facility maintenance and responsiveness. Common complaints include long wait times for call buttons, inconsistent communication regarding patient care, and a lack of attention to dietary restrictions. Prospective families should be aware that experiences appear to vary significantly depending on the specific staff members assigned to a patient.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Select nursing staff noted for being caring and attentive
- Supportive admissions process
- Cleanliness and friendliness noted in recent positive reviews
Concerns
- Slow response times to call buttons (mentioned by 4 reviewers)
- Inadequate handling of dietary restrictions and meal quality (mentioned by 4 reviewers)
- Facility maintenance issues (leaking toilets, rusted equipment, damaged furniture) (mentioned by 4 reviewers)
- Staffing shortages and high turnover (mentioned by 3 reviewers)
- Poor communication regarding discharge and medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with new residents to reach their mobility goals?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes or overnight hours?
- 3Could you walk us through your process for managing specific dietary restrictions and how you ensure meal quality remains consistent for every resident?
- 4What steps are being taken to address recent maintenance needs, such as ensuring all room fixtures and furniture are in top condition?
- 5How does the staff communicate important updates regarding a resident's medical status or upcoming discharge plans to the family?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy were excellent. Every nurse and aide who assisted me were kind and caring. I felt well taken care of and seen as an individual, not just another patient.”
“The nursing staff worked dangerously short EVERYDAY and not once did I hear them complain 5 stars they were great. Housekeeping is horrible my room and bathroom would go days without cleaning until I complained.”
“They never knew when I would show up but they were honest caring and present. My mom passed and that is sad but the nurses would come in and one gave her a kiss everyday.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apple Rehab Watertown shows concerning patterns with families filing 11 complaints triggering federal investigations, including serious issues around abuse protection, care planning, and resident safety. The facility has recurring problems with infection control, maintaining proper medical records, and protecting residents from abuse, with some deficiencies persisting across multiple surveys from 2019 to 2024. While most violations have correction dates, two recent complaint-triggered deficiencies from 2026 remain under correction plans.
Jan 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 16, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 18, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 18, 2024Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 4, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 18, 2024
$25,058
Ownership & Operations
Who Operates This Facility
Apple Rehab Watertown
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 13 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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