Complete Care at Glendale
Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.
based on 234 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehab programs, making it a strong candidate for recovery. However, families should be aware of potential communication hurdles with administration and should proactively establish a clear point of contact for updates.
Google Reviews
Google Reviews
234 reviews on Google“Complete Care at Glendale is widely praised for its warm, professional, and attentive nursing and therapy staff who consistently make residents and families feel welcome. While the facility is frequently described as clean and well-maintained, some families have raised concerns regarding administrative communication, occasional understaffing, and the need for physical building updates.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Effective and encouraging rehabilitation therapy team
- Clean, odor-free facility environment
- Welcoming and helpful front desk reception
Concerns
- Difficulty reaching administrative staff or getting timely callbacks (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Facility building is dated, showing wear and tear (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of positive feedback regarding the rehabilitation team; could you share how the therapy staff coordinates with nursing to ensure a smooth recovery process for residents?
- 2Since I know you are active in responding to feedback online, what is the best way for families to reach the administrative team if they have urgent questions or need a status update?
- 3Given the current staffing levels noted in the CMS reports, what specific protocols do you have in place to ensure residents receive timely assistance when they use their call bells?
- 4The building has a long history here; are there any upcoming renovation or maintenance plans to address the wear and tear in the common areas and resident rooms?
- 5What does a typical daily activity schedule look like for residents who are looking to stay social and engaged outside of their medical care?
- 6How does your nursing team manage communication with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and consistent. When I leave after visiting I feel she is safe.”
“The staff is friendly, professional, caring, knowledgeable, and -- wonder of wonders -- punctual. This is not one of those homes where you ring the call bell and then sit in your urine for an hour.”
“The facility is clean and in good shape. Staff professional and courtesy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including concerns about resident protection from abuse and safety hazards. The facility shows recurring issues with medication management, resident care treatment, and safety protocols that persist across multiple surveys from 2019 to 2024. While most deficiencies have correction plans in place, the pattern of repeat violations in core care areas suggests ongoing challenges with consistent quality management.
Feb 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 15, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 26, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 13, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 31, 2021Routine10
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 13, 2023
$21,294
Ownership & Operations
Who Operates This Facility
Complete Care at Glendale
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 16 of 85
Ownership & Management
Owners
Pc Ct Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
234 reviews from families & visitors
Official Website
Visit completecareglendale.com
Medicare data downloads
Original nursing home datasets
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