Autumn Lake Healthcare at Bucks Hill
Strong Medicare quality ratings; families often praise clean, recently renovated facility. Still worth an in-person visit.
based on 343 Google reviews
Watch Autumn Lake Healthcare at Bucks Hill
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility is physically impressive following recent renovations and has a strong rehab team, making it a viable option for short-term recovery. However, families should be vigilant regarding daily care routines; we strongly recommend visiting at different times of the day to ensure your loved one is receiving consistent hygiene and medication support.
Google Reviews
Google Reviews
343 reviews on Google“Autumn Lake Healthcare at Bucks Hill generally receives high praise for its recent facility renovations, cleanliness, and the friendliness of its staff. However, a segment of reviewers reports serious concerns regarding patient hygiene, inconsistent medication management, and occasional neglect, suggesting that the quality of care can vary significantly depending on the shift or specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Clean, recently renovated facility
- Warm and welcoming front desk staff
- Effective physical therapy department
- Helpful admissions process
Concerns
- Inadequate hygiene and patient neglect (mentioned by 4 reviewers)
- Poor food quality and small portions (mentioned by 4 reviewers)
- Unpleasant odors in some areas (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and recently renovated the facility looks; how do you ensure that this level of cleanliness is maintained in the resident rooms and common areas every day?
- 2We noticed the front desk team is very welcoming; how does the admissions staff work with families to ensure a smooth transition during the first few weeks?
- 3Can you tell us more about the dining experience, specifically regarding the variety of the menu and how you ensure residents receive satisfying portion sizes?
- 4What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule for every resident?
- 5How does the nursing team manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“They have recently renovated the entire building, and it looks beautiful! Used to be Green carpeting, which they have removed and replaced with linoleum or tile. When you walk in there is never an unpleasant odor and it looks clean.”
“My mom was transferred here after a horrible experience at a hospital. The moment she arrived, they immediately started taking care of her and really giving her the care she needs. It has only been a few days and she has recovered so much and is able to come home.”
“My mom fell 2 times in this place do not recommended no way no good at all the PT guy is the worst he didn’t listen and he messed up my mom leg”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 32 deficiencies across 5 surveys, including 5 complaint-triggered issues where families reported problems. The most recent December 2024 survey found 10 violations spanning daily care assistance, nutrition services, and safety systems. Recurring problems include pressure ulcer care, nutrition adequacy, and fire safety equipment maintenance. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful evaluation during visits.
Dec 6, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 15, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 22, 2022Routine7
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 15, 2019Routine7
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Bucks Hill
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 60
Ownership & Management
Owners
Bucks Hill Parent LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
343 reviews from families & visitors
Official Website
Visit autumnlakebuckshill.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Waterbury Center for Nursing & Rehabilitation LLC
3.0 miNursing Home · Waterbury, CT
Apple Rehab Watertown
3.8 miNursing Home · Watertown, CT
Cheshire House Health Care Facility & Rehab Center
4.3 miNursing Home · Waterbury, CT
Cook Willow Health & Rehabilitation Center, INC.
5.4 miNursing Home · Plymouth, CT
Complete Care at Middlebury
5.9 miNursing Home · Middlebury, CT
Summit at Plantsville Center for Health & Rehabili
7.0 miNursing Home · Plantsville, CT