Nursing HomeMedicaid Medicare 5-star

Complete Care at Middlebury

Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.

778 Middlebury Rd, Middlebury, CT 06762|58 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 96 Google reviews

(203) 758-2471 Directions Website

Street View

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record
Staff turnover reported at 51%
RN turnover reported at 71%

1 finding in latest survey

Source: Medicare data

What this means for your family

Complete Care at Middlebury has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and compassionate and friendly nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

100 public Google reviews available

Complete Care at Middlebury receives high praise for its clean, well-maintained environment and a staff that many families describe as compassionate, friendly, and attentive. While many families report positive experiences with rehab and nursing care, there are serious concerns regarding administrative communication, inconsistent staffing levels, and isolated reports of medical negligence. Families should carefully weigh the strong facility aesthetics and therapy services against the reported challenges with management and off-hour care.

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Compassionate and friendly nursing staff
Effective rehabilitation therapy team
Responsive and helpful admissions/financial staff

Concerns

Inconsistent staffing and care quality during evening and weekend shifts (mentioned by 3 reviewers)
Administrative issues regarding insurance and discharge planning (mentioned by 2 reviewers)
Lack of security or supervision at the facility entrance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 100 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
2With your rehabilitation team being so highly regarded, how do they coordinate with the nursing staff to ensure consistent care throughout the evenings and weekends?
3Could you walk me through your current protocols for medication management to ensure accuracy and safety for residents?
4I understand you have a smaller capacity of 58 residents; how does this size help your staff provide more personalized attention compared to larger facilities?
5What measures do you have in place at the main entrance to balance a welcoming environment with the need for resident security?
6How does your administrative team work with families to ensure a smooth and transparent process regarding insurance updates and discharge planning?

Personalized based on this facility's data

Key Review Excerpts

“The Therapy Department is phenomenal and they strive to help residents live to their highest potential.”

Family member · 2024★★★★★

“The place is small , has an old decor but it’s clean , does not smell, which is a big one for me and I’m very thankful that my mother in law is in good hands .”

Family member · 2025★★★★★

“The staff at Complete Care are great! They are always helpful in answering any questions my family has regarding my Mom. They treat my Mom with respect.”

Family member · 2025★★★★★

Source: 100 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.73hrs

98%

Registered nurses for medical care

Total Nursing

3.84hrs

94%

All nurses + aides combined

Staff Turnover

51%

Lower is better (< 30% = good)

RN Turnover

71%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility72.8%

Worse than Avg

Here

72.8%

12.8%

22.3%

Naugatuck vly

24.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility36.2%

Worse than Avg

Here

36.2%

19.0%

24.7%

Naugatuck vly

26.6%

Residents needing more daily help over time

↓ Lower is better

This Facility27.5%

Worse than Avg

Here

27.5%

13.9%

18.0%

Naugatuck vly

17.9%

Residents whose walking got worse

↓ Lower is better

This Facility26.8%

Worse than Avg

Here

26.8%

14.1%

16.4%

Naugatuck vly

16.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

93.5%

88.6%

Naugatuck vly

87.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.6%

Better than Avg

Here

11.6%

19.5%

17.6%

Naugatuck vly

19.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility58.5%

Worse than Avg

Here

58.5%

82.0%

71.8%

Naugatuck vly

69.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility75.2%

Mixed vs Avgs

Here

75.2%

79.8%

69.7%

Naugatuck vly

66.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.9%

Worse than Avg

Here

1.9%

1.6%

1.5%

Naugatuck vly

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

18findings in history

1penalty

Latest survey: 1 · well below CT avg (12.8)

1 complaint-triggered findings

Complete Care at Middlebury has faced recurring issues across multiple areas, with families filing at least one complaint about accident prevention and supervision that was later corrected. The facility has struggled most with medication management, infection control, and resident rights protections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.

Sep 19, 2025Complaint1 finding

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 20, 2025Routine3 findings

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 25, 2023Routine11 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0838Minimal · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Sep 15, 2021Routine3 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 19, 2025

$12,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Middlebury

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 30 of 85

Ownership & Management

Owners

Pc Middlebury Opco LLC

Owner · Organization

100%

Pc Middlebury Topco LLC