Complete Care at Middlebury
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness, recreation programs, and effective rehabilitation therapy. However, families should be aware of reports regarding inconsistent evening staffing and administrative challenges; we recommend asking for a tour during off-hours and clarifying communication protocols with the administration before admission.
Google Reviews
Google Reviews
90 reviews on Google“Complete Care at Middlebury receives high praise for its clean, well-maintained environment and a staff that many families describe as compassionate, friendly, and attentive. While many families report positive experiences with rehab and nursing care, there are serious concerns regarding administrative communication, inconsistent staffing levels, and isolated reports of medical negligence. Families should carefully weigh the strong facility aesthetics and therapy services against the reported challenges with management and off-hour care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly nursing staff
- Effective rehabilitation therapy team
- Responsive and helpful admissions/financial staff
Concerns
- Inconsistent staffing and care quality during evening and weekend shifts (mentioned by 3 reviewers)
- Administrative issues regarding insurance and discharge planning (mentioned by 2 reviewers)
- Lack of security or supervision at the facility entrance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With your rehabilitation team being so highly regarded, how do they coordinate with the nursing staff to ensure consistent care throughout the evenings and weekends?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and safety for residents?
- 4I understand you have a smaller capacity of 58 residents; how does this size help your staff provide more personalized attention compared to larger facilities?
- 5What measures do you have in place at the main entrance to balance a welcoming environment with the need for resident security?
- 6How does your administrative team work with families to ensure a smooth and transparent process regarding insurance updates and discharge planning?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Department is phenomenal and they strive to help residents live to their highest potential.”
“The place is small , has an old decor but it’s clean , does not smell, which is a big one for me and I’m very thankful that my mother in law is in good hands .”
“The staff at Complete Care are great! They are always helpful in answering any questions my family has regarding my Mom. They treat my Mom with respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Middlebury has faced recurring issues across multiple areas, with families filing at least one complaint about accident prevention and supervision that was later corrected. The facility has struggled most with medication management, infection control, and resident rights protections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Sep 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2025Routine3
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 25, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Sep 15, 2021Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at Middlebury
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 30 of 85
Ownership & Management
Owners
Pc Middlebury Opco LLC
Owner · Organization
Pc Middlebury Topco LLC
Owner (parent company) · Organization
Peace Capital Holdings II LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit ccmiddlebury.com
Medicare data downloads
Original nursing home datasets
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