Village Green Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 127 Google reviews
Watch Village Green Rehabilitation and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 12)
Below average in CT · Meets national RN staffing standard · Above average staffing · $22,411 in fines
What this means for your family
Village Green has a strong reputation for its rehabilitation therapy and compassionate nursing staff, with many families noting improvements under recent ownership. However, communication remains a pain point; we recommend establishing a direct contact person early on and visiting during off-hours to assess staffing levels yourself.
Google Reviews
Google Reviews
127 reviews on Google“Village Green Rehabilitation and Healthcare Center receives high praise for its dedicated nursing and rehabilitation staff, who are frequently described as compassionate and attentive. While many families express deep gratitude for the care their loved ones received, some reviewers report significant issues with communication, understaffing, and occasional lapses in hygiene or patient care. Recent reviews suggest a positive shift under new ownership, though concerns regarding responsiveness and staffing levels persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Helpful and supportive social work department
- Clean and well-maintained facility environment
Concerns
- Understaffing, particularly on weekends and night shifts (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 4 reviewers)
- Inconsistent quality of care or hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in touch with the nursing team and receive timely updates regarding our loved one's care?
- 2With 120 residents, how do you ensure that staffing levels remain consistent and attentive, especially during weekend and evening hours?
- 3Given the facility's focus on physical and occupational therapy, how are these sessions integrated into a resident's daily routine to ensure they stay active and engaged?
- 4I see that you are active in responding to feedback online; how does that feedback loop help you improve the quality of care and hygiene standards within the building?
- 5What specific protocols are in place to ensure that medical needs are addressed promptly, particularly when a resident requires urgent attention outside of standard business hours?
- 6With 15 recent state violations noted, what specific steps or quality improvement initiatives has the leadership team implemented to address these areas and improve the overall resident experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff is proactive, attentive and professional. Their care and concern has helped our family immensely during this difficult time.”
“The aides and nurses were helpful with my mom and physical therapy was so good with making my mom stronger so she was able to go home!”
“Weekend staffing shortages were noticeable as call bells answered longer than usual. Meals were served promptly and always hot.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 16 complaint-triggered deficiencies, including multiple reports about abuse/neglect and protection failures. The most recurring problems involve infection control, care planning, and safety hazards, with issues persisting across multiple years - the same safety and infection control violations appeared in both 2023 and 2025 surveys, suggesting ongoing struggles with basic care standards.
Feb 25, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 12, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 12, 2025Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 7, 2025
$14,393
Fine
Jul 8, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Village Green Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 2.4/5 · Rank 83 of 188
Ownership & Management
Owners
Bristol Snf Operations Holdings LLC
Owner · Organization
Hb Bristol Holdings LLC
Owner (parent company) · Organization
Ls Bristol Holdings LLC
Owner (parent company) · Organization
Sg Bristol Holdings LLC
Owner (parent company) · Organization
Bak, Hadassa
Owner (parent company)
Sonnenschein, Leah
Owner (parent company)
Tauber, Shaindy
Owner (parent company)
Gottlieb, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pines at Bristol for Nursing & Rehabilitation, the
2.0 miNursing Home · Bristol, CT
Apple Rehab Farmington Valley
2.5 miNursing Home · Plainville, CT
Monsignor Bojnowski Manor
5.3 miNursing Home · New Britain, CT
Jerome Home
5.3 miNursing Home · New Britain, CT
Amberwoods of Farmington
5.7 miNursing Home · Farmington, CT
Southington Care Center
5.9 miNursing Home · Southington, CT