Pines at Bristol for Nursing & Rehabilitation, the
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 132 Google reviews
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What this means for your family
The Pines at Bristol offers a clean environment and strong rehabilitation services, which many families appreciate. However, because multiple reviewers have raised serious concerns regarding medication management and response times for residents who cannot advocate for themselves, we strongly recommend that you visit frequently and monitor your loved one's care closely, especially during off-hours.
Google Reviews
Google Reviews
132 reviews on Google“The Pines at Bristol receives polarized feedback, with many families praising the clean, modern facility and the kindness of individual staff members. However, significant concerns persist regarding inconsistent care, particularly for residents who cannot advocate for themselves, with reports of delayed response times, poor communication, and issues with medication administration and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate individual staff members
- Effective physical and occupational therapy departments
- Welcoming atmosphere for visitors
Concerns
- Slow response times for call buttons and assistance (mentioned by 4 reviewers)
- Inconsistent medication management and timing (mentioned by 4 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about your daily cleaning and maintenance routines?
- 2How do you ensure that call buttons are answered promptly, especially during busy shift changes or overnight hours?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4How does the nursing staff keep family members updated on any changes in a resident's health or daily well-being?
- 5Could you describe the meal service, specifically how you ensure food is served at the right temperature and meets different dietary needs?
- 6What kind of assistance is available for residents who need help with personal hygiene and toileting throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“If your loved one is elderly, passive, or unable to advocate for themselves, they will sit in soiled undergarments for longer than acceptable.”
“The atmosphere is beyond welcoming with fun recreation programs daily for the residents and the facility is immaculate.”
“My mother was in there for rehab…they had no bed pans or commodes, they made her go pee in a trash bag from a guy who wasn’t even dressed as help…had no name tag on him either.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 28 deficiencies across six surveys, including three triggered by family complaints involving resident rights and abuse reporting. The most recurring issues involve quality of care and treatment, resident rights violations, and safety hazards. Notably, problems with providing appropriate care according to resident preferences and maintaining accident-free environments have persisted across multiple years (2020-2025), though all deficiencies show correction dates.
Mar 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Routine12
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 2, 2023Routine8
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Pines at Bristol for Nursing & Rehabilitation, the
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 9 of 43
Ownership & Management
Owners
Bnb Health Care Funds LLC
Owner · Organization
Cohen, David
Owner
Fuchs, Morris
Owner
Goldenberg, Chaim
Owner
Lipman, Michael
Owner
Manela, Magda
Owner
Roberts, Tzivy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit pinesbristol.com
Medicare data downloads
Original nursing home datasets
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