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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Apple Rehab Farmington Valley presents a polarized experience, with many reviewers praising the physical therapy department and the quality of private rooms, while others report severe concerns regarding staffing levels and patient care. While some families highlight compassionate nursing and successful rehabilitation outcomes, recurring complaints focus on slow response times to call bells, medication errors, and inconsistent hygiene standards. Prospective families should be aware that experiences appear highly dependent on individual staff interactions and the specific needs of the resident.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The Physical therapy dept is amazing. The building is kept clean and most of the staff are wonderful. No Rehab is perfect, but the Director of Nursing, Lori, addressed each problem quickly.”
“My mom received excellent care and the residents’ rooms are private and very spacious! No other building we toured had such large, private rooms. We especially loved the cafe/bistro, which made it feel more like a hotel than a nursing home!”
“The nurses are great people as well as the aids but here at this location that I know of aren't that great at taking care of the long term patience it's pretty ridiculous.”
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant concerns with families filing complaints triggering 11 of 48 total deficiencies, indicating ongoing problems that prompted external reports. The most recurring issues involve daily care assistance, safety hazard prevention, and food service quality, with some problems like daily care assistance persisting across multiple years from 2023 to 2025, suggesting incomplete resolution despite correction plans.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apple Rehab Farmington Valley
for profit
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 20
Owners
Foley, Brian
Owner
Key personnel
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