See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Jerome Home

Strong Medicare quality ratings; families often praise empathetic and professional nursing staff. Still worth an in-person visit.

975 Corbin Avenue, New Britain, CT 0605294 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 27 Google reviews

5
4
3
2
1
Jerome Home Nursing Home in New Britain, CT — Street View
Street View

Watch Jerome Home

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While Jerome Home has staff members who provide compassionate end-of-life and rehab care, the facility has faced serious allegations regarding patient safety and neglect. When touring, we strongly recommend asking for their specific protocols regarding fall prevention, staff-to-patient ratios during off-hours, and how they handle family feedback when safety concerns are raised.

Google Reviews

Google Reviews

27 reviews on Google
Jerome Home receives highly polarized feedback, with many reviewers praising the staff's empathy and professional care during rehab stays. However, there are serious, recurring reports of neglect, poor communication, and dangerous safety lapses, including a fatal fall and failure to provide basic hygiene care for non-ambulatory patients.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Empathetic and professional nursing staff
  • Clean and well-maintained facility
  • Effective post-surgery rehab recovery
  • Compassionate hospice and end-of-life support

Concerns

  • Understaffing leading to neglect of basic needs (mentioned by 2 reviewers)
  • Poor communication and administrative/billing errors (mentioned by 2 reviewers)
  • Rude or dismissive staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'21(3)'24(4)'26(4)

Distribution · 30 analyzed

5
17
4
5
3
0
2
2
1
6

How They Respond to Reviews

44%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the nursing staff is praised for being so empathetic; how do you ensure that this level of compassionate care remains consistent across all shifts?
  • 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure the resident rooms and common areas stay that way daily?
  • 3How does the administrative team handle communication with families regarding updates on a loved one's care or any changes in billing?
  • 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 5What kind of daily activities or social programs do you have planned to keep the residents engaged and connected with one another?
  • 6For residents transitioning into hospice or end-of-life care, how do you support both the resident and the family during that sensitive time?

Personalized based on this facility's data


Key Review Excerpts

The entire stay each staff member was empathetic, professional and motivating to my recovery and release.

Rehab patient · 2025★★★★★

They left her for 5 to 7 hours without having her changed and they never moved her from her bed to her wheelchair in the allotted amount of time to get the pressure off her bottom.

Memory care family member · 2023☆☆☆☆

They failed to put a gate belt on my father, after his brother told them not to move him without the belt. The aide said ”don’t tell me how to do my job”. 5 minutes later my father fell.

Long-term resident's family · 2024☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.05hrs
OK
Registered nurses for medical care
Total Nursing
5.71hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
15.4%
CT
17.8%
Capitol
17.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
CT
88.0%
Capitol
91.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
CT
17.4%
Capitol
19.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.3%
CT
17.4%
Capitol
16.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Capitol
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
81.8%
CT
71.0%
Capitol
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.8%
Worse than Avg
Here
66.8%
US
79.7%
CT
69.7%
Capitol
71.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (12.8)
2 complaint-triggered
$8,018 in fines

Jerome Home has recurring issues with safety hazards and abuse reporting protocols, with families filing complaints that triggered inspections in 2024. The facility shows persistent problems across safety supervision, care planning, and abuse prevention measures that have repeated across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of recurring safety and oversight issues warrants careful consideration during your visit.

Jul 25, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 10, 2025Routine
13
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 3, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 31, 2023Routine
8
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 28, 2020Routine
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Federal Penalties

Fine

Dec 3, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jerome Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Gertz, LindaW-2 Managing EmployeeDaigle, DanielOfficer / DirectorMazadorian, HarryOfficer / DirectorMoriarty, JustineOfficer / DirectorSittambalam, EarleOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call