Jerome Home
Strong Medicare quality ratings; families often praise empathetic and professional nursing staff. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
While Jerome Home has staff members who provide compassionate end-of-life and rehab care, the facility has faced serious allegations regarding patient safety and neglect. When touring, we strongly recommend asking for their specific protocols regarding fall prevention, staff-to-patient ratios during off-hours, and how they handle family feedback when safety concerns are raised.
Google Reviews
Google Reviews
27 reviews on Google“Jerome Home receives highly polarized feedback, with many reviewers praising the staff's empathy and professional care during rehab stays. However, there are serious, recurring reports of neglect, poor communication, and dangerous safety lapses, including a fatal fall and failure to provide basic hygiene care for non-ambulatory patients.”
Quality Themes
Tap a score for detailsStrengths
- Empathetic and professional nursing staff
- Clean and well-maintained facility
- Effective post-surgery rehab recovery
- Compassionate hospice and end-of-life support
Concerns
- Understaffing leading to neglect of basic needs (mentioned by 2 reviewers)
- Poor communication and administrative/billing errors (mentioned by 2 reviewers)
- Rude or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the nursing staff is praised for being so empathetic; how do you ensure that this level of compassionate care remains consistent across all shifts?
- 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure the resident rooms and common areas stay that way daily?
- 3How does the administrative team handle communication with families regarding updates on a loved one's care or any changes in billing?
- 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and connected with one another?
- 6For residents transitioning into hospice or end-of-life care, how do you support both the resident and the family during that sensitive time?
Personalized based on this facility's data
Key Review Excerpts
“The entire stay each staff member was empathetic, professional and motivating to my recovery and release.”
“They left her for 5 to 7 hours without having her changed and they never moved her from her bed to her wheelchair in the allotted amount of time to get the pressure off her bottom.”
“They failed to put a gate belt on my father, after his brother told them not to move him without the belt. The aide said ”don’t tell me how to do my job”. 5 minutes later my father fell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jerome Home has recurring issues with safety hazards and abuse reporting protocols, with families filing complaints that triggered inspections in 2024. The facility shows persistent problems across safety supervision, care planning, and abuse prevention measures that have repeated across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of recurring safety and oversight issues warrants careful consideration during your visit.
Jul 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 10, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2023Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 28, 2020Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Federal Penalties
Fine
Dec 3, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Jerome Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit jeromehome.com
Medicare data downloads
Original nursing home datasets
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