Ingraham Manor Rehab and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in CT · Below recommended RN staffing · $29,950 in fines
What this means for your family
Ingraham Manor shows a concerning trend of inconsistent care, with multiple reports of neglect and severe understaffing in recent years. While some families report excellent communication, you should conduct an unannounced visit during off-hours to observe response times and staff-to-patient ratios before making a decision.
Google Reviews
Google Reviews
39 reviews on Google“Ingraham Manor receives highly polarized feedback, with some families praising the dedicated, communicative staff and others reporting severe neglect and poor quality of care. While long-term residents often have positive experiences, multiple reviewers have raised critical alarms regarding understaffing, slow response times for basic needs, and incidents of physical injury or medical mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and communicative nursing staff
- Coordinated care across departments
- Compassionate and helpful physical therapy team
- Strong support for family engagement
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
- Neglect resulting in medical issues like bed sores and dehydration (mentioned by 3 reviewers)
- Poor communication regarding care plans and health status (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2Could you walk me through your current process for monitoring skin integrity and hydration to ensure residents remain comfortable and healthy?
- 3How do you ensure that families stay consistently informed about changes in a loved one's care plan or overall health status?
- 4With medication management being a critical part of daily care, what steps do you take to ensure accuracy and consistency for each resident?
- 5What opportunities are available for family members to stay actively engaged in their loved one's daily life and social activities here?
- 6How does your leadership team foster a culture of professional communication and support among the nursing and therapy staff?
Personalized based on this facility's data
Key Review Excerpts
“My father in law was there for 2 weeks for rehab. They are so under staffed there beyond any ones thoughts. He would ring his buzzer to have an aide change his diaper,they would come 2 hours later.”
“I brought my father here and they neglected him badly he never had and ulcer in his life and the time he was here he had 4 I have pictures and video I sneaked in really early in the morning.”
“My mom has been at Ingraham for over a year now. I must say the staff does the best they can with the challenges they and the world has faced over the past couple years. The Aids and Nurses give quality care under difficult circumstances and provide great communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered four deficiencies, with recurring safety hazards and accident prevention issues appearing three times across different surveys from 2023 to 2025. The facility shows persistent problems with accident prevention, respiratory care, and food safety standards across multiple years. While all deficiencies have been corrected according to federal records, the pattern of repeated safety violations and family complaints warrants careful consideration during any visit.
Feb 20, 2026Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 27, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 23, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 20, 2026
$22,925
Fine
Sep 8, 2025
$8,278
Fine
Sep 8, 2025
$11,190
Ownership & Operations
Who Operates This Facility
Ingraham Manor Rehab and Nursing
nonprofit
Ownership & Management
Owners
Shakow, Rachel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit bristolhospital.org
Medicare data downloads
Original nursing home datasets
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