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Nursing HomeMedicaid

Veterans Home of California - West Los Angeles

Strong Medicare quality ratings; families often praise welcoming and supportive atmosphere for veterans. Still worth an in-person visit.

11500 Nimitz Avenue, Los Angeles, CA 90049312 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 70 Google reviews

5
4
3
2
1
Veterans Home of California - West Los Angeles Nursing Home in Los Angeles, CA — Street View
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What this means for your family

This facility is a strong choice for veterans looking for a community-oriented, supportive environment that feels like home. While the staff is frequently praised for being polite and helpful, you should verify that communication needs can be met, as one resident reported significant difficulty understanding staff.

Google Reviews

Google Reviews

70 reviews on Google
This facility is highly regarded by veterans and their families as a welcoming and supportive environment that feels like a 'home away from home.' While many reviewers praise the polite and helpful staff, there are isolated reports of significant communication barriers and difficulty understanding staff requests.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Welcoming and supportive atmosphere for veterans
  • Polite and helpful staff members
  • Clean and well-maintained environment
  • Strong sense of community among residents

Concerns

  • Language barriers and poor communication

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(1)'21(17)'23(7)'25(1)'26(4)

Distribution · 58 analyzed

5
40
4
13
3
2
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the welcoming and supportive atmosphere here for veterans; how do you foster that sense of community among the residents?
  • 2The staff's politeness and helpfulness are frequently mentioned in positive feedback, so how do you ensure this level of care is maintained across all shifts?
  • 3Since we want to make sure we stay closely connected, what are the best ways for family members to communicate with the nursing team regarding daily updates?
  • 4With the facility being so large, how do you ensure that individual medical needs and emergency responses are handled promptly for every resident?
  • 5What kind of daily activities or social programs are available to help residents stay engaged with one another?
  • 6We noticed the facility is very well-maintained; how often are the resident living areas deep-cleaned and inspected?

Personalized based on this facility's data


Key Review Excerpts

As a Veteran I found a welcome and supporting staff and housing. I encourage any Veterans seeking help and a home truly this is a place to live

Veteran resident · 2023★★★★

Was very clean and every one was polite and helpful. Especially Michael, he went out of his way to assist & encourage me. Thankyou

Visitor · 2021★★★★

Anything that says: "Home for Veterans" I like. Truly, many Veterans here feel "At Home" And that's a good thing.

Veteran resident · 2020★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
5.86hrs
OK
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.5%
Mixed vs Avgs
Here
11.5%
US
19.4%
CA
10.7%
Los angeles
9.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
3.2%
CA
1.6%
Los angeles
1.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Mixed vs Avgs
Here
89.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (15.4)
13 complaint-triggered

This facility has a concerning pattern of safety and building code violations, with many recent fire safety and electrical issues remaining uncorrected as of December 2025. Recurring problems span medication management, food service operations, and fire safety systems. While most care-related deficiencies show correction dates, families have filed complaints about abuse reporting, medication errors, and dental care. The persistent building safety violations and 13 complaint-triggered deficiencies warrant serious consideration before visiting.

Jan 14, 2026Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Dec 12, 2025Routine
18
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0841Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0844Potential for harm · WidespreadCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Dec 12, 2025Complaint
1
0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Aug 22, 2025Complaint
1
0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

May 1, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 11, 2025Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Veterans Home of California - West Los Angeles

Organization Type

government

Ownership & Management

Owners

Department of Veterans Affairs of the State of California

Owner · Organization

100%

Key personnel

Mcguire, KevinW-2 Managing EmployeeDepartment of Veterans Affairs of the State of CaliforniaManagerLindsey, CindyManagerNanoo, BrianManager
Source: Medicare provider data

Contact

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References & Resources

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