A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 70 Google reviews

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Veterans Home of California - West Los Angeles has a middle-range Medicare overall rating. Strengths include welcoming and supportive atmosphere for veterans. Some reviewers note concerns about language barriers and poor communication. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
This facility is highly regarded by veterans and their families as a welcoming and supportive environment that feels like a 'home away from home.' While many reviewers praise the polite and helpful staff, there are isolated reports of significant communication barriers and difficulty understanding staff requests.
Quality Themes
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Concerns
Rating Trends
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Distribution · 59 analyzed
Personalized based on this facility's data
Key Review Excerpts
“As a Veteran I found a welcome and supporting staff and housing. I encourage any Veterans seeking help and a home truly this is a place to live”
“Was very clean and every one was polite and helpful. Especially Michael, he went out of his way to assist & encourage me. Thankyou”
“Anything that says: "Home for Veterans" I like. Truly, many Veterans here feel "At Home" And that's a good thing.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
6
measures
3
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Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of safety and building code violations, with many recent fire safety and electrical issues remaining uncorrected as of December 2025. Recurring problems span medication management, food service operations, and fire safety systems. While most care-related deficiencies show correction dates, families have filed complaints about abuse reporting, medication errors, and dental care. The persistent building safety violations and 13 complaint-triggered deficiencies warrant serious consideration before visiting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Veterans Home of California - West Los Angeles
government
Owners
Department of Veterans Affairs of the State of California
Owner · Organization
Key personnel
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