Veterans Home of California - West Los Angeles
Strong Medicare quality ratings; families often praise welcoming and supportive atmosphere for veterans. Still worth an in-person visit.
based on 70 Google reviews

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What this means for your family
This facility is a strong choice for veterans looking for a community-oriented, supportive environment that feels like home. While the staff is frequently praised for being polite and helpful, you should verify that communication needs can be met, as one resident reported significant difficulty understanding staff.
Google Reviews
Google Reviews
70 reviews on Google“This facility is highly regarded by veterans and their families as a welcoming and supportive environment that feels like a 'home away from home.' While many reviewers praise the polite and helpful staff, there are isolated reports of significant communication barriers and difficulty understanding staff requests.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and supportive atmosphere for veterans
- Polite and helpful staff members
- Clean and well-maintained environment
- Strong sense of community among residents
Concerns
- Language barriers and poor communication
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the welcoming and supportive atmosphere here for veterans; how do you foster that sense of community among the residents?
- 2The staff's politeness and helpfulness are frequently mentioned in positive feedback, so how do you ensure this level of care is maintained across all shifts?
- 3Since we want to make sure we stay closely connected, what are the best ways for family members to communicate with the nursing team regarding daily updates?
- 4With the facility being so large, how do you ensure that individual medical needs and emergency responses are handled promptly for every resident?
- 5What kind of daily activities or social programs are available to help residents stay engaged with one another?
- 6We noticed the facility is very well-maintained; how often are the resident living areas deep-cleaned and inspected?
Personalized based on this facility's data
Key Review Excerpts
“As a Veteran I found a welcome and supporting staff and housing. I encourage any Veterans seeking help and a home truly this is a place to live”
“Was very clean and every one was polite and helpful. Especially Michael, he went out of his way to assist & encourage me. Thankyou”
“Anything that says: "Home for Veterans" I like. Truly, many Veterans here feel "At Home" And that's a good thing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of safety and building code violations, with many recent fire safety and electrical issues remaining uncorrected as of December 2025. Recurring problems span medication management, food service operations, and fire safety systems. While most care-related deficiencies show correction dates, families have filed complaints about abuse reporting, medication errors, and dental care. The persistent building safety violations and 13 complaint-triggered deficiencies warrant serious consideration before visiting.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 12, 2025Routine18
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Aug 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Veterans Home of California - West Los Angeles
government
Ownership & Management
Owners
Department of Veterans Affairs of the State of California
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit calvet.ca.gov
Medicare data downloads
Original nursing home datasets
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