The Watermark at Westwood Village

The inspection was an unannounced annual required visit conducted on March 17, 2026. The facility was found to be generally clean and sanitary, with positive observations regarding equipment and supplies. However, one critical deficiency was cited regarding the failure to provide criminal record clearance for facility staff.

This report details an investigation into two complaints: inadequate food service and leaving residents unattended. The investigation found no evidence to support either allegation. Consequently, all cited allegations were deemed unsubstantiated.

This report details a complaint investigation regarding allegations of financial abuse by a caregiver. The investigation found no sufficient evidence to support the allegations, and the complaint was ultimately deemed unsubstantiated.

This report details a complaint investigation regarding staff failing to mitigate the spread of a communicable disease. The investigation found no sufficient evidence to support the allegation, resulting in the finding that the complaint is unsubstantiated. The facility appears to have protocols in place and staff/residents reported adherence to safety guidelines.

This report details an investigation into two allegations: unsecured personal belongings and facility repair issues. Both allegations were reviewed through interviews and record checks, and the findings concluded that there was not enough evidence to corroborate either claim. Consequently, the allegations were deemed Unsubstantiated.

The facility underwent an unannounced Case Management visit on July 9, 2025, to investigate missing items reported on May 28, 2025. The Licensing Program Analyst conducted interviews with residents and witnesses and reviewed documentation related to the incident. No deficiencies were observed or cited during this inspection.

This report details a complaint investigation regarding a questionable death and alleged failure to meet oxygen needs. The investigation found no evidence to support the allegations, resulting in the determination that the complaint is 'Unsubstantiated' across multiple sections. No deficiencies were cited in the final review of the report.

The inspection was a Case Management visit conducted on 05/15/25. The Licensing Program Analyst met with the Assistant Executive Director and reviewed an incident report from 05/14/25 regarding alleged inappropriate behavior involving a dementia resident. The report explicitly states that no deficiencies were observed during the visit, and therefore, no citations were issued.