Brentwood Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 167 Google reviews

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What this means for your family
This facility is an excellent choice for patients focusing on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should be prepared to act as strong advocates, as there are documented issues with communication responsiveness and inconsistent CNA performance during certain shifts.
Google Reviews
Google Reviews
167 reviews on Google“Brentwood Health Care Center is highly regarded for its exceptional physical and occupational therapy programs, which many families credit with significant recovery progress. While many reviewers praise the cleanliness and the warmth of the nursing staff, there are recurring concerns regarding communication difficulties, specifically regarding reaching staff via phone, and inconsistent service quality from certain CNAs and administrative personnel.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy
- Clean and well-maintained facility
- Warm and attentive nursing staff
- Welcoming outdoor patio and courtyard
Concerns
- Difficulty reaching staff via telephone/mailbox full (mentioned by 4 reviewers)
- Inconsistent CNA responsiveness to call lights (mentioned by 2 reviewers)
- Rude or unprofessional behavior from specific staff members (mentioned by 5 reviewers)
- Inconsistent food quality/taste (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2With the lovely outdoor patio and courtyard, what kind of daily activities or social gatherings do you host for the residents?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 4What is the best way for us to stay in consistent contact with the care team if we have questions or updates regarding our loved one?
- 5How does the facility manage medical emergencies or changes in health status during the overnight hours?
- 6We've noticed many people praise how clean and well-maintained the facility is; how do you manage the cleaning schedule to ensure resident comfort?
Personalized based on this facility's data
Key Review Excerpts
“The therapy and attitude of the therapists has been stellar!”
“The nurses were very sweet, attentive, take their job serious. I felt as if it was their own loved one.”
“My father was sick, vomiting for 12+ hours before I was notified of any problem. When they finally called I was told an ambulance was en route to take my dad to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brentwood Health Care Center has concerning patterns with 14 complaint-triggered deficiencies showing families have filed reports about care issues. The most recurring problems involve medication management, care planning, and resident rights, with some issues like medication errors and nursing competency appearing multiple times across different surveys. While the facility corrects deficiencies when cited, the frequency of complaints and repeated violations in critical care areas suggests ongoing quality concerns that warrant careful consideration.
Apr 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 23, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 4, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 20, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Oct 18, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Brentwood Health Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
167 reviews from families & visitors
Official Website
Visit brentwoodnursing.com
Medicare data downloads
Original nursing home datasets
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