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Nursing HomeMedicaid

Brentwood Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1321 Franklin Street, Mid-City · Santa Monica, CA 9040459 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 167 Google reviews

5
4
3
2
1
Brentwood Health Care Center Nursing Home in Santa Monica, CA — Street View
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What this means for your family

This facility is an excellent choice for patients focusing on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should be prepared to act as strong advocates, as there are documented issues with communication responsiveness and inconsistent CNA performance during certain shifts.

Google Reviews

Google Reviews

167 reviews on Google
Brentwood Health Care Center is highly regarded for its exceptional physical and occupational therapy programs, which many families credit with significant recovery progress. While many reviewers praise the cleanliness and the warmth of the nursing staff, there are recurring concerns regarding communication difficulties, specifically regarding reaching staff via phone, and inconsistent service quality from certain CNAs and administrative personnel.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities7.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Top-notch physical and occupational therapy
  • Clean and well-maintained facility
  • Warm and attentive nursing staff
  • Welcoming outdoor patio and courtyard

Concerns

  • Difficulty reaching staff via telephone/mailbox full (mentioned by 4 reviewers)
  • Inconsistent CNA responsiveness to call lights (mentioned by 2 reviewers)
  • Rude or unprofessional behavior from specific staff members (mentioned by 5 reviewers)
  • Inconsistent food quality/taste (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(2)'21(17)'23(35)'25(36)'26(6)

Distribution · 136 analyzed

5
92
4
12
3
3
2
4
1
25

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
  • 2With the lovely outdoor patio and courtyard, what kind of daily activities or social gatherings do you host for the residents?
  • 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
  • 4What is the best way for us to stay in consistent contact with the care team if we have questions or updates regarding our loved one?
  • 5How does the facility manage medical emergencies or changes in health status during the overnight hours?
  • 6We've noticed many people praise how clean and well-maintained the facility is; how do you manage the cleaning schedule to ensure resident comfort?

Personalized based on this facility's data


Key Review Excerpts

The therapy and attitude of the therapists has been stellar!

Rehab patient's family · 2026★★★★★

The nurses were very sweet, attentive, take their job serious. I felt as if it was their own loved one.

Long-term resident's family · 2026★★★★★

My father was sick, vomiting for 12+ hours before I was notified of any problem. When they finally called I was told an ambulance was en route to take my dad to the hospital.

Rehab patient's family · 2025☆☆☆☆
Source: 167 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
5.38hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.4%
CA
10.7%
Los angeles
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
14.4%
CA
10.4%
Los angeles
12.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.0%
Worse than Avg
Here
13.0%
US
4.9%
CA
4.5%
Los angeles
5.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.3%
Mixed vs Avgs
Here
14.3%
US
19.5%
CA
13.7%
Los angeles
10.8%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
1.6%
CA
1.2%
Los angeles
1.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.2%
Mixed vs Avgs
Here
82.2%
US
79.8%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (15.4)
11 complaint-triggered

Brentwood Health Care Center has concerning patterns with 14 complaint-triggered deficiencies showing families have filed reports about care issues. The most recurring problems involve medication management, care planning, and resident rights, with some issues like medication errors and nursing competency appearing multiple times across different surveys. While the facility corrects deficiencies when cited, the frequency of complaints and repeated violations in critical care areas suggests ongoing quality concerns that warrant careful consideration.

Apr 21, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 23, 2026Complaint
2
0686Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Dec 4, 2025Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Mar 20, 2025Complaint
1
0774Potential for harm · IsolatedCorrected

Administration Deficiencies

Help the resident with transportation to and from laboratory services outside of the facility.

Oct 18, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0680Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 17, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brentwood Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nahs

Chain Size

12 facilities nationwide

Chain avg rating: 4.0/5 · Rank 12 of 12 (Worst)

Ownership & Management

Owners

Nahs Holding INC

Owner (parent company) · Organization

100%

Key personnel

Ellis-Sherinian, JamesManaging Control - Governing BodyWeaver, DavidManaging Control - Governing BodyBaja, RalphOfficer / DirectorBarlow, JamesOfficer / DirectorEllis-Sherinian, JamesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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