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Nursing HomeMedicaid Investigative

New Vista Post-Acute Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1516 Sawtelle Blvd., Sawtelle · Los Angeles, CA 90025116 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 40 Google reviews

5
4
3
2
1
New Vista Post-Acute Care Center Nursing Home in Los Angeles, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (26 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $52,129 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the social services and physical therapy teams are frequently cited as excellent, the facility has a pattern of critical safety concerns. If you choose this facility, you must implement a strict plan to monitor your loved one's hygiene and medication adherence, as multiple families have reported significant neglect in these areas.

Google Reviews

Google Reviews

40 reviews on Google
Families should approach this facility with significant caution due to recurring reports of severe neglect, including medication delays, poor hygiene, and unresponsive call buttons. While some recent reviews praise the social services and physical therapy teams, there is a documented history of serious incidents involving patient safety and property theft.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Attentive social services staff
  • Effective physical therapy department
  • Professional administrative/front desk staff

Concerns

  • Unresponsive call buttons and long wait times for nurses (mentioned by 4 reviewers)
  • Poor hygiene and lack of cleanliness for residents (mentioned by 2 reviewers)
  • Difficulty reaching staff via telephone (mentioned by 3 reviewers)
  • Medication administration delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(3)'21(3)'23(5)'25(6)'26(12)

Distribution · 42 analyzed

5
15
4
5
3
3
2
2
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy department and social services team; how do they work together to support a resident's daily goals?
  • 2When a resident uses their call button, what is the typical response time you can expect from the nursing staff?
  • 3How does the clinical team ensure that medications are administered precisely on schedule every day?
  • 4What specific protocols do you have in place to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
  • 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
  • 6How do you ensure that communication remains consistent between the nursing staff and family members if we have questions about care updates?

Personalized based on this facility's data


Key Review Excerpts

The Social worker here and her assistant are very understanding, efficient and answer all my questions. The nurses and physical therapists here do a good job.

Resident · 2024★★★★★

I've been waiting four months to get physical therapy and they blame it on insurance. It's not insurance. It's them not knowing how to complete the paperwork so it gets approved quickly.

Family member · 2026★★★☆☆

The 2 times I was allowed to see him, he was a filthy greasy mess. They never cleaned him. He ended up in the hospital after 3 weeks with pneumonia.

Spouse of resident · 2023☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
5.06hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.4%
CA
11.6%
Los angeles
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
CA
10.4%
Los angeles
12.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.1%
Worse than Avg
Here
11.1%
US
4.9%
CA
4.5%
Los angeles
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.0%
Mixed vs Avgs
Here
90.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

40deficiencies
9penalties
Well above state avg (15.4)
87 complaint-triggered
$52,129 in fines

This facility has an extremely troubling pattern of 132 deficiencies across 42 surveys, with most triggered by family complaints. Recurring problems include medication management, safety hazards, and abuse/neglect protection, with issues persisting across multiple years rather than being permanently resolved. Families have repeatedly filed reports about serious concerns, and while deficiencies are marked as corrected, similar problems continue to resurface, suggesting systemic care quality issues.

Mar 13, 2026Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Feb 24, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 18, 2026Complaint
5
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 16, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 6, 2026Routine
28
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0917Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 9, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

May 8, 2025

$17,940

Payment Denial

Jun 24, 2024

29-day denial

Fine

Dec 11, 2023

$13,762

Fine

Nov 20, 2023

$4,235

Fine

Nov 13, 2023

$3,882

Fine

Nov 6, 2023

$3,529

Fine

Oct 17, 2023

$2,470

Fine

Oct 10, 2023

$2,117

Fine

Sep 18, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Vista Post-Acute Care Center

Organization Type

for profit

Ownership & Management

Owners

New Vista Pac Hb Operator LLC

Owner · Organization

35%

New Vista Pac Mm Operator LLC

Owner · Organization

65%

Barber, Hyman

Owner (parent company)

35%

May, Myra

Owner (parent company)

65%

Key personnel

Cadabes, Josefina EmmelineW-2 Managing EmployeeMay, MyraOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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