New Vista Post-Acute Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $52,129 in fines · Abuse citation
What this means for your family
While the social services and physical therapy teams are frequently cited as excellent, the facility has a pattern of critical safety concerns. If you choose this facility, you must implement a strict plan to monitor your loved one's hygiene and medication adherence, as multiple families have reported significant neglect in these areas.
Google Reviews
Google Reviews
40 reviews on Google“Families should approach this facility with significant caution due to recurring reports of severe neglect, including medication delays, poor hygiene, and unresponsive call buttons. While some recent reviews praise the social services and physical therapy teams, there is a documented history of serious incidents involving patient safety and property theft.”
Quality Themes
Tap a score for detailsStrengths
- Attentive social services staff
- Effective physical therapy department
- Professional administrative/front desk staff
Concerns
- Unresponsive call buttons and long wait times for nurses (mentioned by 4 reviewers)
- Poor hygiene and lack of cleanliness for residents (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Medication administration delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy department and social services team; how do they work together to support a resident's daily goals?
- 2When a resident uses their call button, what is the typical response time you can expect from the nursing staff?
- 3How does the clinical team ensure that medications are administered precisely on schedule every day?
- 4What specific protocols do you have in place to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
- 6How do you ensure that communication remains consistent between the nursing staff and family members if we have questions about care updates?
Personalized based on this facility's data
Key Review Excerpts
“The Social worker here and her assistant are very understanding, efficient and answer all my questions. The nurses and physical therapists here do a good job.”
“I've been waiting four months to get physical therapy and they blame it on insurance. It's not insurance. It's them not knowing how to complete the paperwork so it gets approved quickly.”
“The 2 times I was allowed to see him, he was a filthy greasy mess. They never cleaned him. He ended up in the hospital after 3 weeks with pneumonia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has an extremely troubling pattern of 132 deficiencies across 42 surveys, with most triggered by family complaints. Recurring problems include medication management, safety hazards, and abuse/neglect protection, with issues persisting across multiple years rather than being permanently resolved. Families have repeatedly filed reports about serious concerns, and while deficiencies are marked as corrected, similar problems continue to resurface, suggesting systemic care quality issues.
Mar 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Feb 24, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 18, 2026Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 16, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 6, 2026Routine28
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 8, 2025
$17,940
Payment Denial
Jun 24, 2024
29-day denial
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,235
Fine
Nov 13, 2023
$3,882
Fine
Nov 6, 2023
$3,529
Fine
Oct 17, 2023
$2,470
Fine
Oct 10, 2023
$2,117
Fine
Sep 18, 2023
$4,194
Ownership & Operations
Who Operates This Facility
New Vista Post-Acute Care Center
for profit
Ownership & Management
Owners
New Vista Pac Hb Operator LLC
Owner · Organization
New Vista Pac Mm Operator LLC
Owner · Organization
Barber, Hyman
Owner (parent company)
May, Myra
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit newvistapostacute.com
Medicare data downloads
Original nursing home datasets
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